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“I have been to this post office two times in the past few months and the same worker has helped me both times. I wish I would’ve gotten her name to praise her for her amazing customer service!! I always get so anxious to go to post offices because I have had bad experiences due to my lack of knowledge on how to ship packages in other post offices. I am very glad that this post office is the closest one to me and I will continue to come here for shipping purposes!”
“I want to publicly say my gratitude to the team of people here. I was having issues with my mail due to the lack of MY understanding. I placed a change address form at another location because it was where I thought i should have, only to find out it was the wrong location, and the new address was I was forwarding it to, was the wrong address as well. There was some other struggles as well. Long story short everyone from the front to the back helped me understand and get all this straightened out. I was so happy and appreciative to everyone! They didn’t have to pull each other in to help me understand. They were busy with other people and their staff got them in and out in a timely manner. I was so impressed! Needless to say, I hate I will have to go to a new post office when I move but I hope their staff is as patient, friendly, and knowledgeable. Thank you Crew! Sincerely 1521 Framers Branch”
“There is no reason that this location does not have a five star review. I come into This location, multiple times a week mailing my packages and every single time I have been greeted with a smile and amazing customer service from Mr. Warren, Adrienne, Helena. And I have truly enjoyed coming here. They make shipping packages for my very busy business super easy not to mention I have never had a package go missing or an issue with any of my packages. I’m truly in shock that this location does not have five star review. However, I do want to take a moment to say thank you so much to the staff for always giving me the best service and handling my packages with care. Your effort does not go unnoticed. You all truly work fast, deliberately, and with a smile on your face every single time. Thank you so much for all that you do! Love, MOODY.”
“It was a Friday afternoon about 3 weeks ago. Not that many people waiting and only 2 or 3 USPS staff helping people. I just had to get an envelope and had to mail something locally in Dallas. At my turn, the lady handed me a prepaid envelope and even advised me to not write my (From) address too big in the back, rather very small on top of where I had written my (To) address. This too avoid the delivery machine scanning and having it accidentally marked back to me for delivery, instead of the actual address.
She also didn't had cash with her but in this day and age, I didn't mind at all paying my $0.88 through credit card. Our exchange was very cordial and the staff was very polite.
Entering and leaving the post office, it just reminds you of the glory days when post office had a critical role in our lives. There's a huge area with lot of mailboxes, which was empty and bore deserted looks. I wonder if people still use mailboxes as they used to at one point in time.
All in all the experience was good and I was done with really quickly.”
“It’s in the parking garage on the P1 floor. Sooo convenient because there’s plenty of parking. Though you have to pull a parking ticket, it’s free the first 60 mins.Fast, very kind, easy!”
“I had a package to be delivered using USPS Priority Express, and not only did the package arrive early, but the staff at the USPS Medrano post office were all beyond stars in my opinion. One of the managers there helped me stop my package from being sent back to the sender because they incorrectly shipped to a PO Box instead of Smart Locker as I had requested. Then they even allowed me to retrieve the package after hours. Maria there was extremely friendly and helpful by explaining to me where the delivery failed, and how to properly request the shipment next time. The manager even followed up with me after hours to make sure I was able to pick it up. All SUPER Friendly people, and I highly recommend working with them. They all deserve raises.”
“Thelma is the best, I always come to the mail express right before closing. Thelma is always nice, and patient with me. Also Thelma always go over and Beyond with herCustomer service skills, by make sure I’m a happy customer before leaving the mail room even if it’s after 5pm.Thank you Thelma!!!!”
““I had an excellent experience with Ms. Kalosha at the postal service. She was very kind and attentive, taking the time to explain everything clearly. Her customer service was exceptional, demonstrating professionalism and a genuine willingness to help. Without a doubt, a great example of quality service.”
“it's like a time portal back to the good part of 1975- tucked next to a antique store,watch repair place and behind a wall of PO Boxes is a counter with three of the friendliest folks you could meet- they can take care of any postal, shipping or Notary needs- Super efficient, fun and with no agenda or grievances in site- Skip the FEDEX and come here”
“I don’t know what these bad reviews are on about, but I went today Friday the 24th and Regina helped me. No line, no wait. She was so helpful, beautiful, and classy. Sent my letter with ease and asked kindly if I needed anything else. I will definitely be coming back to this location.”
“I just want to say, this is the nicest post office I have been to in Dallas. It was clean and best of all the customer service was excellent. The reps were smiling, answered my questions and they were so nice. Great customer service goes a long way and I must say they were the best.”
“I’ve never enjoyed being at a USPS but this was a very pleasant experience. Though the line was long, as expected on a Saturday morning, it moved quickly. The worker there was so respectful and nice. I wish I got his name! He had a very atypical government employee demeanor which we all know is a great thing!”
“My first experience with this post office was excellent, fast, and easy. Reading past reviews, I see many negative ones, some of which may not even have anything to do with the service.I will update this review as I come to this post office more often.”
“The Energy was great from Shelby. The process was easy and I can’t wait to come back so all my mail is handled in a good manner. Thanks again had me in and out !!!!!!!”
8:30AM - 5PM
10233 E NW Hwy Ste 333, Dallas
Post Offices
“There’s several places marked as Post Office and you show up and it’s only a pick up place, or other issues, ect.. so I just wanted to share that this is an actual small post office at the end of the shopping strip. The doors make it look a little scary- but you walk in and you’ll see a ton of PO Boxes and then you turn right and see the small little post office. The staff were really nice and I was in and out within 2 minutes. Overall great little hidden post office !”
8:30AM - 5PM
8604 Turtle Creek Blvd, Dallas
Post Offices
“This location HAS A SELF SERVICE KIOSK. I’m realizing not all postal stations have them. There is ample parking here and it’s in a wonderful location. The staff is quick and polite”
12:01AM - 11:59PM
401 Tom Landry Fwy, Dallas
Post Offices
“I came in today for my passport and TT was EXTREMELY kind and informative. I had left some items at home and had to return to get them, and she was so nice about it. She also helped me so quickly. I hope anyone that needs a passport has the pleasure of using her for the process!!”
“Customer service here is phenomenal. Sometimes we hurt ourselves by not being understanding of current events. There's one worker up front. Use common sense. Take your complaints up with those that operate and own these places. Thank you to all usps workers that keep things flowing in this time of need.”
“I had nothing but a completely positive experience with the agent. Recommend that they place some signage out front to make the location easier to find - it looks like this building has been converted to condominiums.”
“Just sitting here reading all the negative comments about customer service that I’ve never experienced before since I’ve been in this area for over 6 years now so it’s hilarious that people are saying… I’m a very patient person and have a great understanding when going places handling things the right way and wait patiently…”
“I can't speak on other times of the day, but you'll have a pleasant experience if you arrive right when it opens! You won't have to wait in a long line, and the clerk that serviced me was SUPER nice! Go early, that's my advice. ???”
“Thank you for being so efficient in shipping off my package. Dropped it off Thursday night and it was delivered in Wisconsin by Monday morning. I will continue to drive to this post office to ensure my packages/letters are delivered timely. Also, I’m hoping we can get a self service kiosk in the future, that would be great!!!!”
“I went to this post office yesterday and had a great experience. The facility was clean, there was plenty of parking, and I didn’t have to wait long to speak to someone at the counter. I didn’t get her name, but the woman with the white glasses who was working yesterday afternoon was very kind, helpful, and professional.”
8:30AM - 5PM
3655 Simpson Stuart Rd, Dallas
Post Offices
“Not sure why this place has such bad reviews. I went in the morning around 9am. 2 workers, no line, maybe one or two other customers came in while I was there. The older lady seemed a little frustrated but it was understandable because her system was acting up, she passed me along to the other employee to be serviced while she restarted her system. The younger lady who helped me was very nice. She got my packages shipped with out any problems. I would go back and I'd recommend this location to others.”
“Our post office mail delivery guy, Otha Sandifer, who we have had at our business for years does an amazing job everyday. He brings joy the moment he steps in and always goes above and beyond his job. We so appreciate Otha Sandifer and his excellent customer care and service.”
8:30AM - 5PM
2202 S Cockrell Hill Rd, Dallas
Post Offices
“This place is one of the two post offices near my home. I have zero conplaints. The staff is friendly, welcoming and efficient. I definitely recommend this office.”
“Went today 08/18/25 and the service was exceptional!!! Walked in water patiently and got assisted by the cashier. I actually had a flat rate box which was pricey to ship a light 1 item. I asked what else I could do to bring the cost down. That’s when the female cashier suggested another method and helped me. It was more work for her to show me the correct box to use and she didn’t have an attitude about it either. The lobby was getting busy and the female post master came from the back and thanked us all for waiting patiently and got more employees to come to the front to assist us. I was so happy to have this great moment of except superb customer service there today!!”
“Marked my package delivered about two weeks ago. Package was lost. I went in to their unusual USPS office and a mail man left me forgotten. I was forgotten until a very nice lady helped me, Denise. She took my information and today my lost package was delivered. Thank you Denise and to my mail Lady whom found and delivered my package.”
“Supervisor Alexis was very kind, helpful and informational. She helped me get a passport appointment at another location. She wouldn’t take any gifts or even a lunch on me. I graciously appreciate her assistance. She even helped a toddler who was in quite the bind whom was waiting with their parents. All while multitasking and didn’t break a sweat. Happy to see people with good energy that enjoy what they do best.”
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“I receive mail here, packages here, and send packages here. The staff is amazing and very helpful. Luisa and Paola are always friendly. I enjoy the staff much more than the employees before them! I think some customers get angry and leave bad reviews about things the staff has no control over, like lost packages in foreign countries, etc. I’ve never had anything but good experiences at EaglePostal Center!”