Terrible customer service. We waited 30 minutes to try on two pairs of shoes. The guy helping us decided to take his break when he was getting the second pair.
March 2018 by Ed Twiss
Awesome, the only place to go for knowledgeable help with backpacking and other outdoor sports. I only pulled one start because we had trouble with someone giving my wife and daughters the wrong information on backpack sizing. It let us to order the wrong packs. Fortunately when we went back to the store for help with fitting the associate figured out what went wrong and helped us get back on track.
March 2018 by Austin Blake
I've been a member at REI since 2009 and I have almost always had a good experience. The Dallas location is phenomenal and in my opinion, the only REI in the DFW area worth going to. They were stocked in everything I was looking for. The staff was patient and informative when fitting me for a new pack as well as new boots. For people trying to break into a new hobby, this is the best place to go. Sure you may be able to find the same product slightly cheaper elsewhere but the information and education you receive at REI is invaluable.
February 2018 by d graham
One of my all time favorite outdoor gear and supply stores. Though a bit on the pricey side. The New Store on N/W Hwy, is much better than the previous location. I highly recommend it.
December 2017 by Caleb Price
Obviously a great establishment, it’s an REI and it’s very clean and has all the best gear for any outdoor activity. Always my go to for quality products. Only caveat I had with this location is the workers weren’t really synced up with a certain area, I got asked if I needed help probably 5 times in 30 minutes and I told every one of them that I was just browsing. Could be just me, but I like to walk around a store and look without being bothered every couple minutes.