Verizon in El Paso offers a range of services, including mobile plans, 5G home internet, and business solutions. Customers can visit the store for in-person assistance or schedule appointments online for convenience. Reviews highlight a mix of experiences, with many praising the excellent service and helpful employees. One customer expressed gratitude for a manager who resolved their issue and helped them access useful services. Another noted a smooth visit and appreciated the store's convenient location. However, some experiences were less favorable, particularly regarding account issues and phone number porting from other carriers. While staff members were accommodating in addressing phone problems, there were instances of misinformation about billing. Despite these challenges, one reviewer strongly recommended a specific representative for phone activation and plan selection. Overall, customers have reported both positive and inconsistent service levels, making it a place worth visiting for phone needs while cautioning about potential account-related complexities.
A very special thank you to all the team we had smiles
February 2025
Went there with several needs and questions about my plan. Edgar offered excellent help, addressed all my needs and I left happy and with a substantially lower bill. And no waiting!!! Great service from Edgar and a positive experience. I was considering switching from Verizon but not now.
July 2024
Thank you Edgar for your help. Was very patient with us and helped us sign up for two plans
