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“Chet in the Home Decor department made our entire experience right after we originally ordered wrong type of blinds, he orchestrated the pickup and return of the old blinds cost free and helped us for an hour pick all specifics we wanted for our new blinds on our house. He is a valuable asset to the team”
“Excellent experience. Staff is attentive, knowledgeable and willing to assist with any questions about their products. Even better, they will politely allow you space to puzzle through a problem that you want to solve on your own. The selection of wood is EXQUISITE!”
“This place is right down the street from my house so I use them out of convenience. Their prices aren't always the cheapest but the staff always seems friendly and attentive and they have a huge selection of household items! Another added bonus is that they have a Scag dealer and a Stihl dealer located inside the store which is exactly what I need to service my lawn equipment. I like this place a lot and will continue to shop here”
“I like coming to this place. Not crowded, floor sales people are friendly and knowledgeable. If you work on vehicles, use power tools, or work in a ranch... these people have good customer service skills. I recommend this location.”
“I called a few days ago to inquire about your chicks! I was greeted by an associate named Bradley, he was very polite and informative about the chicks. He assured me that you all had chicks in stock. I wanted Easter eggers but about the time I made it in they were all gone. I hate that I forgot the associates name ( Ms. Lisa ), but it was a lady in the middle of the store at the desk by the chicks that gave me so much info about the chicks that you all had at the time, she also made sure that I could actually have chickens within my city limits. She had to tend to something else and asked another associate to help me, unbeknownst to me it was Bradley. He was 10x's more helpful in person, he made sure we had all the equipment that we needed to become chick parents.
Oh yeah we got a few Jersey Giants and we'll be back to get some Easter eggers when you all get some in stock. Thanks Brad and Ms. Lisa, I had a great experience!
*Update we didn't get any Easter eggers, however we did get a few Leghorns, and Buff Orpingtons!”
“I've bought plenty of tools from here and haven't had issues with any of them. There is like lower quality things but there's also better quality tools”
“I recently visited this location and I was blown away by the great customer service here. Though everyone was extremely helpful, there was one who stood out even more. His name is Robin. Robin stood by my side as if I was Batman. He helped create a fitting for my pressure washer that works as if the manufacturer created it. I also thought I lost my phone inside the store and he was like a detective trying to find it, come to find out I had forgotten my phone at home (sorry Robin).
Thank you Robin for everything brother.”
“I recently paid my bill at the Lowes in Rockwall and inadvertently left my envelope with my receipts and some other papers there. The Cash Administrator, Angie Havens, returned my items to me in the mail with a nice note. I really appreciate that kind of customer service! Many thanks and kudos to Angie--she is quite an asset for your company.”
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“I had an outstanding experience at the gardening department at The Home Depot thanks to Juan. From the moment I walked in, he was knowledgeable, patient, and genuinely eager to help. He took the time to answer all my questions, explained my options clearly, and made sure I left with exactly what I needed.
It’s rare to find someone who not only knows their department inside and out but also truly cares about customer service. Juan went above and beyond, and it made the entire experience smooth and enjoyable.
If you’re shopping in the garden section, I highly recommend asking for Juan — he’s a huge asset to the team!”