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“First! The atmosphere is blessed🙏🏽 Perfect atmosphere for a busy day to just take a moment. It doesn’t even feel like waiting! And the service is AMAZING and not impersonal at all. I am glad I happened on this store!”
“Anna is simply the best! She is always incredibly efficient, reliable, and on time. No matter what I need, she always finds a solution and makes everything easy. Her customer service is outstanding, and I can always count on her. Highly recommend!”
“Raina was very kind and helped me with programs for my granddaughter’s funeral. I am forever thankful for his kindness and help. And the programs look perfect.”
“Excellent service no matter where I go in the country UPS gives me excellent service. Treat me with respect. I even had a little hard time with the address and they were there to help me with it.”
“Super fast and friendly!!!
Entire staff waited on me while i had 28 packages to send out while helping other customers!!
Special shout out to JACKSON the superstar who did the most!! Give this man a raise he paid attention to every one and had a smile on his face while knocking out this order!! I hope yall read these cuz he is exactly what more stores neeed”
“They have awesome customer service skills, work well as a team and they really go above and beyond to help their customers. They are very professional, organized and fast at handling customer’s needs. Five stars for sure!!!”
“This rating and review are directly for the young man (didnt catch his name, but I think he was the only one there) who helped me yesterday (Aug 17th, just after 11am)! I had a large amazon box that I needed help getting out of my trunk. I asked him if he could help me get it inside and without hesitation he came out and just carried it in himself! It saved my back, truly lol. He was a pleasure with that and other returns I had. I typically have a positive experience with UPS and their in-store staff, but this was the cherry on top! Thank you again and give that young man a raise! ???”
“Most amazing experience ever. I was in a clutch situation and all three employees helped solve my issue quickly while helping other customers at the same time. Amazing to watch. I went from frustrated to laughing and feeling great. They made my week. I truly appreciate their effort.”
“For any new people starting to ship go to this one Ms.Bell Gots you she is so welcoming, patient and answers ever question you need help with I prefer going to her any time !! Reminds me of my mother in law so sweet and goes above and beyond to help you very appreciated thank you Ms.Bell :) !!”
“The lady at the counter was SO helpful and patient when it came to returning my items. She took her time and explained the process. Amazing Customer service. I also, LOVE that it’s just a few minutes from my work and home.
They have my Complete business from now on:)”
“Matthews went above and beyond to help me send my package back to Amazon and even printed out my receipt. I truly appreciate his kindness and friendly attitude. That's what I call excellent customer service!”
“I picked up mail here a couple of times. The lady that works here is super friendly and helpful. Anytime I schedule pickups etc., everything is ready for me when I arrive.”
“I always choose UPS Store. This was my first time to this location, it was in the area I was, so I stopped in to print a form and have it motorized. The store was clean and the customer service was great! This will be my sister store or home store away from my home store. Thank you for your kindness and speedy service! Edna D was great!”
“Im always pleased with Phil’s team at this location, I have an exclusive relationship with this place for all my business needs, I design all my own advertisements and these people do such great job on the quality. Top tier customer service and quality.
If you need flyers, banners, window clings, business cards or posters. This is the place to go, and for the price? You can’t beat it.
Thank you to everyone on the team, you guys are absolutely the best.”
“Super easy process: called ahead to ask about notary prices since many are now 24 hour mobile services (which increases charge with travel fees), and Sharon was very helpful and said it's $10 per document. Came in and got out within about 5 minutes, both Sharon and the other worker very friendly and sweet. Cute little store, and supporting a smaller business. Win-win in my book. Would come again if needed :)”
“I have visited the store a few times now each time the 2 different gentleman I’ve associated with have always been so helpful. I was new to the services I was needing and they have just been so patient understanding. I’ve called and calls are picked up quickly and well mannered.”
“An Angel, by the name Jerri; helped me one day to print, notarize and send court documents that were life changing for me. Without her and all the services offered. I really don’t know what would have happened or who I could turn to without the services she offers. Jerri is such a blessing. Not only was she my saving grace in sending those documents. I am disabled. It is hard for me to climb in and out of my vehicle.
Ms Jerri said she would bring my documents out to me. A heart like hers is a rare quality. Thank you so much Ms Jerri. May God bless you and your family.”
“Staff were welcoming; acknowledged my establishment entry; were most accompanying in providing services. Upon completing business welcomed me to come again...also, offered assurance to contact me should there be any kickback from information recipient.
Many Mini Thanks.
You ALL are A P P R E C I A T E D.
GREAT DAY?”
“I have visited this UPS store a lot lately and the service really stands out. I highly recommend this location because the people behind the counter really know what they’re doing and make everything easy whether it’s shipping, printing, notary services or anything else. Thank you to the team for helping me out.”
“The UPS store at 14080 Nacogdoches Rd San Antonio, TX has always been very helpful and on this last visit the customer service representative came and helpful me with the new Amazon Kiosk to walk me through my returns. It was so quick and easy so thankful for this store.”
“I had an ups mailbox at this location for years and would recommend it to anyone. The owners are friendly and often onsite working unlike most UPS franchisees. They go above and beyond. I have always experienced their staff to be very friendly, even when people get haughty or rude.”
“I've never mailed/shipped anything before and was very clueless when I walked in but luckily the employees here were very kind and helpful. I don't remember her name but the woman with dark hair who helped me was very nice and explained everything to me even though they were quite busy. I just came in with my item and they packaged it and created the shipping label and everything. I definitely recommend this location and will be returning if I never need to mail/ship anything again.”
“I’ve been to this location a few times and each time the service is great and friendly. I wanna shout out Lottie for being such a doll :) Edited 1-15-2026: just left this store and once again excellent customer service, thank you Tre for your professionalism and customer service. :)”
“The manager here had outstanding customer service. He provided solutions and did what he could for the best outcome for my shipping. He went out of his way to make sure I would have a chance of low damage to my items, as well as creating a possibility to be reimbursed for any damage when there was no chance before. God bless him.”
“Always outstanding service. Yes, they get busy but they handle it well and always seem well staffed. Staff are kind and knowledgeable. Brittany was extra kind during my Amazon drop off.”
“I rarely receive customer service that would prompt me to sit and write a review. However, this morning was an exception. Sometimes I return packages using Uber’s courier service and send the items to this UPS store located at 1801 Martin Luther King Drive. I have never encountered a problem with the service until today, Monday, December 22, 2025. I was returning a relatively expensive item, and the courier was unable to locate the UPS store here. The courier driver was having problems finding the store and called me to find directions. I called back and tried to direct the driver to the store, but she was still unable to find the store. We went back and forth, and I ended up getting disconnected from the courier service. I called the store and spoke with a UPS representative who stated that no one had come into the store to drop off a package. Minutes later, I received an email stating the package had been dropped off, but I was still unsure because the driver was so unaware of what she was doing to find the UPS store here. I called the UPS store here on Martin Luther and spoke with the same representative, by the name of Ms. Jackson, and she noted the UPS number and tried to retrieve some information about the drop-off noted. Ms. Jackson did not find any information in the UPS system about a drop-off at their location. Frustrated, I tried calling UBER and could not contact anyone directly to find out where my package was left. Minutes later, my phone rang, and it was UPS calling. Ms. Jackson informed me that she looked outside her store door and down the hall and saw that a package was left doors down from the UPS store. Ms. Jackson was calling to inform me that she had retrieved the package. I gave Ms. Jackson my information, and she validated that it was me, the nature of the package, and how to manage the package moving forward. The fact that Ms. Jackson was initiative-taking and went out of her way to look for the package and return a call to me was “fanatical” customer service. It meant more to me than she would ever know. Ms. Jackson was there to help with the issue at hand, and it was first-rate customer service. Appreciatively, D.”
“Very excellent services. Let me know if I get package, if she know I'm looking for one. I can pop my head in and just say: anything? She knows im waiting on a package. Sometimes she will handle the package assoon she see me coming. Oh she not rude, because sometimes there are two of them working. Some may she rude, because she does answer the way they want someone to answer.”
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“I normally don't take the time to write reviews, however I did want to call out the UPS Store on Fort Sam for their great work. My laptop was shipped out and I did opt to have the store package my items. Great work thank you!”