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“Exceptional customer service, especially from the owner. He went above and beyond to pack and ship a difficult and fragile set of packages for me and everything arrived in perfect condition. This is the only place I'll ship packages from because the quality and service are exceptional. They always find the best rate, and I love that they can compare USPS, UPS, and FEDEX prices/shipping times. The gift shop is so cute if you want to add some local flavor to your gifts or pick something up for yourself. I hate going to the regular post office, but I love the opportunity to ship packages from this shop. I've been a customer for years and I'll never use any place else.”
“Such a wonderful and knowledgeable staff! They made it so fast and easy to send my package as well as process my Amazon returns. I also learned they do passport photos!”
“Wes designed the menu for me, and I asked him to revise it several times. He was never impatient and always helped me make changes with great patience. I am very grateful to him. Excellent service.”
“The employee was super quick and friendly. The owner went the extra mile when our son was wondering how the mail worked and he allowed him to see the scale and how packages change the amount on the scale. Such a small gesture made his and our entire day!!”
“The UPS store staff on stone oak and hardy oak was very sweet and patience with me returning round 20 packages. I would like to give a Big THANK YOU to staff member Erika for helping me with ALL of my packages and QR codes ?. She really made my return process so much easier. Thank you guys.”
“This team has it going on superbly....they tackled my issue smoothly n expediently. The Nacogdoches location were left dumbfounded with copies missing and me having to return to get something eleviated....I stopped at #6318 once and issue done....I will return.”
“Amazing customer service
Joey answered my call and he had the best customer service. I walked in and he was just amazing. Helped me out with packaging and made sure the correct labels were put on the right package. I couldn’t thank him enough. I will be def be doing all my packaging service with this store bc of him. UPS did an amazing job hiring this gentleman. Thank you so much
I live off bandera and gilbeau directly across a UPS store and the store is night and day. The owner John from the Bandera store needs to take some notes and do things like the San Pedro store. I’m sure the Bandera store would have way more business. Take care”
“I patronize this store about weekly. The Customer Service has always been amazing. Professional, polite, customer focused, efficient and caring. I would drive many miles out of my way to continue to give my business to this store. Fortunately, I live nearby.Thank you for all that you do UPS Store 0850.”
“Excellent service by employees at the 800 Quintana Rd., San Antonio Texas location always professional. Gidget and Isabella are the best and provided excellent service.”
“I recently went to this UPS Store and had the pleasure of being helped by this lovely guy with curly hair I think. His name tag said ‘trainee’ so I’m guessing he’s new, but honestly, he handled things fast. He saw me struggling with heavy boxes I was carrying and didn’t hesitate to open the door for me. He even offered to help me out when I was in a rush, and I was impressed by how quickly he got everything done for me. Not only that, but he was multitasking at once and still made sure I was taken care of. It’s rare to come across someone who genuinely cares about their job and the people they’re helping.”
“This is the BEST location for UPS. Every time I come here, employees are kind, personable and professional. They go the extra mile to help and that always makes a difference!”
“The workers here are so nice and knolegable! But there are a couple of new guys and I was in need of stamps.. he casually looked in a single droor and unapologetically says they're out, more focused on the weather outside rather than the customer.”
“Dropped off a return package to this UPS store a couple of weeks ago. Once I learned that my return package had not been received from the merchant. I was billed $240. I immediately called the store. Spoke to Noel the manager who helped me track the package and provided me the tracking number I needed to include date and time! I received the upmost caring compassion customer service and he understood the urgency of locating this package for me. once I obtained the information the merchant was able to credit me back the $240! from now on this is my UPS store for all my returns! Happy new loyal customer!”
“Had a great experience they allowed me to come back the same day after not having all of my verification needed to do my fingerprints. Forgot to get the workers name but she was wonderful and very helpful and well mannered.”
“I went to the store to send off a package and my scan code wouldn't work so Cassi allowed me to print it at this location only to find out it needed to be sent Fedex. Any how Cassi was great and helpful the whole time.”
“Had to get a document notarized last minute. Contacted this store and they were very curious to let us know the hours. When we showed up, Jacinda help us navigate our document. It was a very long document and she was very knowledgeable and kind to help through the process. 10 out 10 experience.”
“Thank you so much to Tia and the awesome team at this location! I went there on a Friday afternoon to print some small posters for my classroom. This team works so well together. They compliment each other and bring a whole other level of joy and professionalism to the industry. Tia treats every person like she genuinely cares about them as a human and takes great pride in providing excellent customer service. I’ve moved from the area, but decided to return to this location because I know I can trust their work. They did not disappoint and made my teacher heart dreams come true. Thank you!!!”
“Great Customer Service. I came in for Amazon returns and one needed a label to be printed out and they have an efficient system to email it to the store and print out there ($0.25) and a sign to make it easy to send from my phone.”
“For 2 years I have been receiving mail for my business, I have a virtual mail with this company: iPostal1, so every time I got mail, American Postal send me a pic of the package, or if I need to see my documents asap, they can scan and send them to me, and after that if I don't need them anymore I tell them to discard or shred them, very useful service that saves time, all excellent, Jeff, Landy, and all the team always very kind.
I highly recommend them, and for me they deserve these ⭐⭐⭐⭐⭐ golden stars for your professionalism❗”
“I absolutely love coming to this location. Everyone is efficient and friendly. I found the manager Efrain to be very supportive of the nonprofit organization my daughter co-founded. Excellent service all around.”
“This was my first time actually shipping an item I had almost no clue what to do but as soon as I walked in I was helped immediately and walked through the process what I thought would be a 20 min ordeal was probably the smoothest 10 min of my life”
“I picked up mail here a couple of times. The lady that works here is super friendly and helpful. Anytime I schedule pickups etc., everything is ready for me when I arrive.”
“Customer service is exceptional! Employees are always friendly, efficient and professional Service is friendly and quick and with my busy schedule, it’s truly appreciated!”
“Pedro, thank you very much for your excellent attention and service.
Pedro's work is exceptional. Always attentive, friendly and efficient in his work. My experience every time I go to your UPS store is incredibly good. He is a great asset for UPS. Thanks, Pedro!”
“Cassie, the 3810 manager, was extremely helpful. She worked with a printing project that required precise enlargement and colors. I asked her why her store's colors were so much more vibrant than the prior UPS store that worked on my project, and she said that perhaps the reason was that her store does a weekly color calibration. Cassie also has a positive, upbeat personality. My order was completed quickly and efficiently. I was impressed!”
“This is ALWAYS our go to location for all our shipping needs. The staff is very attentive and speedy. We deal alot with Michael and his charm and knowledge of the job make our lives super easy. Thankyou for Always greeting us and treating our packages with care! ?”
“Davin greeted me with a warm welcome and asked how he could help me today. I had a return to a merchant which he made it so easy breezy with no hold ups. I also needed a copy of a document which he quickly processed. Davin thanked me for my business and wished me a nice day. Excellent customer service!”
“Check-in and pickup of U-Haul was facilitated by the desk staff. Upon drop off, there were concerns with the truck and upon advisement, the man checking the vehicle back in took note and offered a discounted rate due to the problems experienced.”
“There was a bit of a line today, but it moved quickly. CHRIS helped me out and was great today. Excellent communication, things went smoothly, and I was out of there in no time. Thank you”
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“The lady that work here as so nice! They immediately greeted me and asked if I needed any help! I appreciated all their help with getting my package out, and they loved the make over to my car! They were in the Halloween spirit and I loved her nails, the other girls make up, and the girl by the computers hair!! They were so friendly! 10/10 would recommend! ?”