Internet Service Providers in Fort Worth, TX

“The gentleman that assisted me today was very helpful. He did not have the phone I was looking for but one of his other stories did. Due to the inconvenience of me driving out further to pick up that specific phone he threw in a free cell phone case which I thought was very nice of him.”

“This warmly welcoming store has left the BEST impression on me, my family and my friends. My family and I have been clients for over 15 years. Every time we need a new phone, phone case, chargers etc., we always find the best deals and prices, not to mention their network has the best 5G LTE network, when you switch you get a FREE PHONE, and you get 4 lines for $100 with UNLIMITED DATA!! Perfect for the whole family. In addition, they have the best prices and amazing deals that don’t compare to other competitors. Moreover, having the most amazing friendly faces such as, heraldo and Osiel who are no longer there, but always helped me to get the best deals. Noemi however has been the most wonderful and helpful person I’ve ever met, she helped me log back into my iCloud without a hesitation, and always informs me of deals they were having that I couldn’t help but bought a phone for my dad. I really appreciate boost hiring people who know about phones and have patience with their clients. Not to mention they also have the most understanding, hospitable managers/ owners such as David and Jessica. I would definitely come back here for the years to come. Thank You Boost for being part of my family.”

“I read the reviews before I came here, and called before I headed over there and on the phone I forgot who I talked to but she was really friendly and really helpful and then I went in and it was a totally different experience than the negative comments I read in the reviews. I met with the same lady I talked to on the phone with she was very nice very very helpful I still have to go back and get a phone because I couldn't get the cash but she even gave me a charger before I left because I told her what was happening with my phone and I'm sure that charger wasn't cheap it's like a turbocharger. And I was going to write a good review before she even gave me the charger and that just topped everything off and now my phone is working perfectly after I tried multiple chargers this is the only one that would charge it and she gave it to me free of charge. I'm definitely coming here for all my T-Mobile needs while I'm in fort Worth. I studied the place while I was in there different employees working with different customers and everyone was really chill and seemed very helpful I didn't see one aggravated customer, and I did ask about the reviews and even mentioned that this place is a lot better than some of these reviews made it out to be and come to find out one of the really long bad reviews on here somebody put down and it wasn't even this isn't even the right store they wrote a wrong review for this store thinking it was the another store but I highly recommend this place for your customer service.”

“We have been with boost now for a good minute and never had no problems. Metro pcs there price are not worth to high and to excemp. They had help us out after metro pcs had pist my husband off my girls stop using metro pcs and they went to t moble”

“My wife and I were in the store on axle avenue switching from cricket. The young lady working (I can't remember her name) was very helpful and very pleasant she dealt with all of our issues and never missed a step. If you need a boost store this is the place to go. I highly recommend them for any cell phone needs. Thank you for helping us out!”

“I can't believe I stayed with [gigantic telecom company] for so long. I think I became accustomed to a very mediocre "one size fits all" product and nonexistent customer service.For a lower cost, my office now has internet that is always fast - not the "up to X Mbs" that you never actually experience - but a very consistent and fast service all the time.The office phone system they set up, after carefully reviewing our needs and listening to what we wanted, was very cost effective and orders of magnitude better than the system it replaced.Their bill is simple. It does not have 20 different made up charges.Perhaps best of all, they're actually nice! How novel a concept! Whenever I need any assistance I can quickly talk to a human being in Fort Worth, TX who is friendly and has an expert skill set.My final experience with [gigantic telecom company], the last nail in the coffin, was 6 phone calls to different numbers, waiting on really bad A.I. to try to guess what I was saying, multiple menus, and finally being connected to people 3 continents away who, of no fault of their own, were unable to help me with a routine request.You seriously do not have to endure the awful customer support you've come to expect from the telecom cartels. If available in your area (you are fortunate!) it is really worth giving them a call.”

“Omg!!!! Faraz was the most warm and caring customer service representative I have ever came in contact with, he helped me with all of my needs and more. Keep up the good work”

“I went in today 5.23.24 at 8pm
Gage and Jham not only were patient, honest and understanding. They gave us all the information we needed to have our accounts corrected. I will only go to this store from now on and ask for them. I recommend everyone else do the same. Have a great day!”

“Amazing customer service by the sales associate Arzan. Helped me with everything that was needed went above and beyond and made sure any issues I had were resolved. Would highly recommend coming to this location.”

“I had a wonderful experience. I switched my number to Boost and got a free phone. The man was very helpful and was able to move my pictures and contacts to my new phone.”

“Had to drive further to get to a store close to me because they closed the one in Lake Worth. They took care of all my needs at the time. Fast friendly service.”

“Ray(I think that's how it's spelt) was a great guy, probably the best customer service I was given in a LONG while and he was super sweet(total should give him a raise)”

“Yuli was amazing! She is super sweet and very knowledgeable! She helped us transfer from another service and added another line. Will definitely be going back to her! They also have amazing family promotions”

“I had such a great experience thanks to Carlos at Spectrum at this store by the Gran Plaza. My modem completely died the day before, and since I work from home I was stressed and anxious about getting it fixed quickly. Carlos made everything super easy from the very beginning. He explained things clearly, handled everything with patience, and really took the worry off my shoulders.

I actually had gone to this store earlier in the day and had to go back home to get some documents i needed . When i went back it was Carlos who helped me out the second time. This was such a relief after a previous agent hadn’t been very helpful. Carlos went above and beyond to make sure I was taken care of, and I left feeling confident and supported.

Thank you, Carlos—you turned a stressful situation into a smooth and positive experience!”

“It's been a long time since I stopped by in store, I'm glad to see that Tmobile is still looking out for me after 20 years of service. AB explained to me why my device needed to be updated and that the new plan gives me more benefits. I really appreciate the patience and knowledge he has has passed forward .I will recommend my family to this location for now on .”

“I stopped by in a panic today after my iPhone continuously flashed the Apple symbol. Violet, Nessa, and Marco sprung into immediate action. They provided me with the best customer service this side of heaven could have! I am forever grateful for their exceptional service!! If you are needing looking to start new service, add items to your line, upgrade and whatever else these guys will get you covered!”

“So far, our internet has never dropped and is MEGA fast. Also, I had some contractors run over our line and sever it, but Onesource was so quick to respond and follow up with me to get us a new line. Weve only had to wait about 2 days which in my opinion is not bad at all, especially for a problem like this where they have to run a whole new line. They even offered a credit for loss of service and it wasnt even their fault!! With internet companies like comcast out there, Onesource really stands out.

Big shoutout to both Miguel and Kevin, wonderful customer service. They were both friendly and helpful. :)”

“I switched from Metro to T-Mobile, and Maria Galindo took the time to do all the leg work In getting my number transfered and everything from one device to the other seamlessly. She also helped me with a new tablet, she explained the promotions so well that she had me SOLD!! she was very patient and knowledgeable through all this process, Maria is definitely a true asset to this company. I will be recommending my friends and family to her .”

“From a 2 week schedual repair, I called to cancel service. The sells rep had a crew out the next day, The two man team had my service diagnosed and repaired in 2 minutes . Happy to still be with Nextlink.”

“My household has been a customer for 7 years. In that time we have experienced very reliable service. The few times an issue has come up, I have always been able to speak directly to a person. If you call during office hours, they answer the phone. The hours are also extended past normal business hours which is a great help. The service does a great job keeping up with streaming TV, working multiple programs on a laptop and varrious other wifi devices. There are more options in our area now but due to the service and value I will not be leaving Cirra anytime soon.”

“We had an amazing experience at Verizon! Melissa was absolutely fantastic!kind, patient, and really professional. She took care of everything for us, from switching carriers to finding the best promotions. Honestly, one of the best customer service experiences we’ve ever had!”

“Oscar was very helpful in porting our multiple lines into T-Mobile. We were so grateful that we didn't have to be without a phone for more than 24 hours or up to 72 hours told by our previous carrier. Thank you.”

“Jessie was great , my mother and I originally went in because her phone froze one day and wouldn’t turn on . We were very worried that this would mean years of memories lost because of the backup on the phone . Jessie was able to save my mother’s memories without even opening up her phone since the phone was completely disabled and broken . Jessie then went and got the iPhone 15 pro max for my mother and helped her through the steps of opening the phone and how to use it which was honestly him going out of his way because they were very busy . When I got my mothers phone Jessie told us to come back anytime so we took that literally lol and came back the same day ?!!! My boyfriend and I was able to update to 2 iPhone 15 pro max and Jessie helped us again through the process of transferring all my info and even made sure all my photos and messages came back after the phone was updated . Jessie was very patient, kind, and honest ! He needs a raise and more !!! Thank you again!!”

“I had a great experience with this T- Mobile location.
Victor was extremely helpful, he helped me every step of the way and really took the time to explain the process. I ended up purchasing a tablet and a new phone. The service was quick. I have no doubt that I will come back.”

“I had an excellent experience with Spencer at T Mobile Presidio Towne Crossing yesterday and today while troubleshooting a frustrating issue with my daughter's Apple Watch and phone connectivity. He was incredibly thorough in diagnosing the problem, walking through multiple solutions methodically until he finally diagnosed the problem. What really stood out was his patience. He never rushed us or made us feel like we were an inconvenience, even when the troubleshooting process took longer than expected.

His technical knowledge was impressive, but equally important was his genuine willingness to help. You can tell he actually cares about solving customer problems rather than just getting through his day. He was warm, funny and interested in effectively resolving the issue.

Thanks to Spencer’s persistence and expertise, my daughter's devices are working perfectly again. He is definitely an asset to your team.”

“I had an issue on an account and Rocio went above and beyond customer service to help with my needs. She walked me through the necessary steps with the corporate office. She was very patient, knowledgeable and helpful. If you need top notch service, Rocio is your contact at this corporate location. ?”

“Allan answered all my questions regarding veteran discounts. He was super helpful and courteous. I have been going to this store for almost 10 years and they have always provided excellent customer service. Thanks Allan”

“STORE MANAGER ALI & FLOOR REP LEON WERE COOL GUYS!!!

I was first approached by Leon who greeted me as soon as he laid eyes on me, appreciated that. Our interaction was very pleasant and Leon wasted no time helping me get my upgrade PIXEL 10 PRO XL. One of the coolest parts about our transaction is that after Leon spent all this time crossing the i's and dotting the t's, once we discovered the exact cost for my upgrade, I showed some hesitation but would've felt bad if I didn't go through with it because Leon had spent all this time helping me. But Leon was so cool, he sincerely assured me that he would completely understand if, financially, I would need to wait on the upgrade. He stated he enjoyed our conversation so much, that was a pleasure in itself. Well, that made me want to get it even more with this bro. Lol. So I got it and I'm happy I did, I love this phone.

Then eventually Ali had came to the floor to help, as the crowd was starting to build up so he had Leon tend to another customer while he finished setting me up. I also enjoyed my conversation with Ali. He was very soft spoken, down to earth, and knowledgeable in helping me and his staff, as all of them came to him with a question or two during the rest of my transaction.

The staff here were all very polite and helpful. I would recommend this location to anyone. Tell em Cory sent you. Lol”