Verizon offers a range of mobile and internet services, including 5G home internet. Customers can visit their Fort Worth store or order online for convenience, with options for in-store pickup, free 2-day shipping, and same-day delivery in some areas. Reviews highlight the exceptional customer service provided by associates like Susie and Jose, who are praised for their helpfulness and knowledge. Many customers appreciate how they go above and beyond to assist, such as guiding them through phone transitions and advising against unnecessary purchases. While there was a temporary national network issue that affected service for some, customers still express overall satisfaction with Verizon's support. The staff is described as kind and patient, making the experience positive even during challenging situations. Overall, Verizon is recognized for its reliable service and dedication to customer care.
JaCoya was an excellent source of information and was so extremely helpful! She is worth keeping in mind.
February 2026
Went 3 days ago felt the African American. Female was not very helpful and was very rude not letting me speak my mind she would cut me off at times decided to reschedule and thus time I got a very professional staff member by the name is isidro that was very kind An understanding wich everyone had he professionalism thank... read full comment
February 2026
Best Verizon store I have visited. Everyone was help and patient and made sure my issue was resolved. Every customer was greeted and acknowledged and made feel welcome! Will continue to visit this store! Thanks to everyone!
