Verizon offers a range of mobile and internet services, including 5G home internet. Customers can visit their Fort Worth store or order online for convenience, with options for in-store pickup, free 2-day shipping, and same-day delivery in some areas. Reviews highlight the exceptional customer service provided by associates like Susie and Jose, who are praised for their helpfulness and knowledge. Many customers appreciate how they go above and beyond to assist, such as guiding them through phone transitions and advising against unnecessary purchases. While there was a temporary national network issue that affected service for some, customers still express overall satisfaction with Verizon's support. The staff is described as kind and patient, making the experience positive even during challenging situations. Overall, Verizon is recognized for its reliable service and dedication to customer care.
I had an issue on an account and Rocio went above and beyond customer service to help with my needs. She walked me through the necessary steps with the corporate office. She was very patient, knowledgeable and helpful. If you need top notch service, Rocio is your contact at this corporate location. 👍
March 2025
Susie set me up with a great deal on a new phone that I was unaware of. She answered all my questions and walked me through the process of transferring to the new phone. Very helpful!
October 2024
Very friendly and willing to help! Got me all setup with a new phone and saved me money!
