Apple Baybrook is a very busy store that can be overwhelmed, leading to long wait times and multiple visits for service even with an appointment. Some customers note the store is not located where Google says and has moved. The staff receives mixed feedback, with some finding them extremely helpful, nice, patient, and polite, resolving issues quickly within minutes. Others feel the staff is only helpful to certain people. Experiences vary from being attended to immediately to having significant wait times. Despite the crowds, many customers report a great experience and specifically choose this store for purchases and repairs due to the helpful and fast service from specific team members.
Pretty fast service considering there were soooooooo many people in there. Very knowledgeable staff.
August 2025
Staff helpful to the people they want to be helpful for. Came in for a diagnostic on my phone and simple maybe it time to upgrade when my phone brand new practically never been cracked our dropped in water . But overall helpful. Store not located where it says on google . Moved by macy .
August 2025
Genesis was AMAZING!!!! Thank you so much for your help today, we had an appointment for something very simple, and still had about an hour of wait time, but she took that extra step to ASK why we were there and it took about 3 minutes, was not expecting that from anyone there
