Sporting Goods in Friendswood, TX

“Great store and amazing staff! Felicia was patient with me, very professional and extremely knowledgeable. She made this experience easy for me by listening and understanding my specific needs.”

“This was probably my best experience with Foot Locker. I was helped by a young man named Yimi. He was knowledgeable and accommodating. He had to do a lot of running around for us to find the shoes we wanted. In the end, they didn't have the shoe we wanted in the right size. This didn't stop Yimi from being helpful. He searched other stores in the area and gave us the address of one close by that had what we were looking for. Overall, the customer service was exceptional. We will definitely be back in the future.”

“So I bought my wife a pair of shoes for Christmas. When she opened the box, we quickly realized the shoes were used, worn, dirty etc... The soles weren't white. They were black with specs of dirt lodged in the traction grooves. I thought, this must be a mistake, no big deal, I went to the store. The manager (Dawanda) and her associate (Janelle) were very polite and friendly. She took the used pair and gave me a refund. She then offered to work a deal so they can ship me a new pair at the same price. Well, 1 week later, the shoes arrived, and they are also used. Shoes are laced up, soles dirty and lint balls from someone's socks on the inside. 2 pairs from Dicks and both were used. I called the customer service number and just like the store manager CSR (Walah) was friendly and helpful. She addressed the issue and gave me a courtesy $20 credit on my account. Dicks Sporting Goods is setting the Customer Service level very high!!!”