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“I had a great experience at The UPS Store today. I went in to get a card laminated and was pleasantly surprised by how helpful and friendly the staff was. The store was clean, well-organized, and had a wide range of supplies available. Definitely recommend this location if you're looking for reliable shipping services, notary help, or just need to get some documents printed or mailed. Great customer service and super convenient! I won't go to anywhere else!”
“BEST UPS STORE IN FRISCO!! Everyone that works here is on point, friendly and super efficient and professional to everyone. This is my go to for all things shipping!!”
“This business knows how to deliver customer service! I had an emergency situation happen and left an after hours message.To my surprise I got a call back but I missed the call. The owner left a detailed message with a perfect solution which he explained and had already taken care of without additional cost.
I mean the level of service is above and beyond is on another level. I can't thank them enough. I would definitely recommend!”
“I want to thank team Rosie for the excellent
Coustomer service they provided to me.
Specially shout out to Jorge; he was very helpful in getting the heavy boxes out my car;
he was very cordial and very polite and eager to help me to send the boxes back to Amazon.
Once again, thank you very much Jorge.”
“I love Brad! He is not only good at what he does, but he has the best personality! Thank you for your help. Anytime I need printing, packaging, etc., I will be coming back here! It’s rare you see a franchised big name store with such a down to earth owner who truly is invested in what he does!”
“This location of the UPS store is very convenient for me. I like that they have reasonably close parking and if the close parking is full there's lots of available parking nearby. They seem to be pretty fast at checkout compared to others. This may be in part because they have installed a quick self-service returns for Amazon packages and such, which is a more convenient setup than the one at whole foods in my opinion.”
“Nice clean and friendly helpful staff.
Nessa have helped me with my package. Thanks!
Certainly this store will be my choice of visit bect time.”
8AM - 6:30PM
4341 PGA Pkwy, Frisco
Mailbox Centers
“I am sharing this update to help inform others. This is not a typical UPS location. They are located INSIDE the Omni PGA Hotel near the conference rooms. They are mostly there to service the hotel and their guests.In order to access it, you have to pay for parking either self park or valet. Then there is a long treck from the lobby to find it. Prices are also different from a typical UPS store since it is inside a resort.Nice, clean store and good service, but there are more convenient locations nearby.”
“Very respectful and effective workers. The team there is always working to get people in and out. If they see the line growing, they take people with returns to side computers to help out. Super nice workers.”
“Jack helped me out today. Friendly, great efficient service. Only stop by every now and then when needed to send last minute stuff, always helped and no issues at all throughout the years.”
“I've been a customer for this UPS store for several years. I only have high praises, fond memories and a great time with every employees at the newly renovated UPS store. The employees are professional, helpful, knowledgeable and accommodating. The only UNPROFESSIONAL and NEGATIVE experience I have witness came from the customers not the employees. On several occasions myself and other customers had address an unruly and disrespectful customer.
Two weeks ago I was waiting in line, Ms. Bobbie and other employees were assisting customers. Ms. Bobbie asked me to wait a few minutes while they complete a large order. A regular customer walked in and stood in front of me. Ms. Bobbie told the customer I was next in line. The customer complained I wasn’t in line and I wasn’t ready. On her way out the door the customer started yelling, cussing and called us names. The staff remain calm and continue to help other customers.
What the irate customer @ Flor Puga didn’t know was EVERYONE HEARD YOU. WHAT you will know is….some customers mentioned your behavior was typical, predictable and you will post a negative review. #PREDICTBLE
My question for @ Flor Puga, If you are unhappy with their customer service, why do you continue to patronize this establishment? Moreover, your problem is lack of time management not UPS customer service.
I can’t imagine working at UPS, seeing over 100 customers a day and EXPECTED to remain calm and professional when customer are yelling, cussing and calling me names.
No matter where we go, we have to wait for someone or something. 80% of UPS customer are IN A HURRY ( including myself). We on our way to work, on lunch break or on our way home. Our lack of time management is not the UPS employees PROBLEM. If you are running late and don’t have time to wait…. Do NOT GO TO UPS ON YOUR LUNCH BREAK.
Instead of being disrespectful try managing your time better and give people who are in customer service GRACE like people give you grace at your place of employment.”
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“Experience was BEYOND. Coby and Addi were excellent being very helpful with my requests that got complicated as the time passed but they remained cool and calm. It was rush hour and Coby managed the flow of customers appropriately.
The staff member training was a GEM didn’t catch her name but she was excellent at articulating the expectations of her new trainees.”