The UPS Store #5157 in Frisco is known for its convenient location, with ample parking nearby and quick service. It offers a range of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The store is locally owned and operated, dedicated to helping customers with their needs. Customers appreciate the staff for being fast, efficient, polite, and helpful, especially during shipping and returns. Many mention the friendly attitude of employees, with some highlighting specific staff members who go above and beyond to assist, such as helping to contact corporate for address changes or locating misplaced packages. The store has also installed quick self-service returns for Amazon packages, making the process more convenient. Wait times are generally short, and the staff is often praised for their kindness and willingness to help. Overall, the store provides a reliable, friendly, and convenient experience for shipping, printing, and mail needs.
Shout out to Gabriel who saved the day with his patience during fingerprinting with sweaty palms on a very hot 100* day. Going above and beyond seem like his nature and countenance like the messenger angel of God — Gabriel. Thank you Gabriel for being so nice and patient.
August 2026
Bri was very polite helped me figure out how to drop a package off. Amazing communication. Very helpful.
May 2026
The great customer service by the employees and the Manager Gabe is the nicest guy we have ever met. He is very kind and always makes us feel welcome and appreciated when we come to the store.
