The UPS Store #5157 in Frisco is known for its convenient location, with ample parking nearby and quick service. It offers a range of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The store is locally owned and operated, dedicated to helping customers with their needs. Customers appreciate the staff for being fast, efficient, polite, and helpful, especially during shipping and returns. Many mention the friendly attitude of employees, with some highlighting specific staff members who go above and beyond to assist, such as helping to contact corporate for address changes or locating misplaced packages. The store has also installed quick self-service returns for Amazon packages, making the process more convenient. Wait times are generally short, and the staff is often praised for their kindness and willingness to help. Overall, the store provides a reliable, friendly, and convenient experience for shipping, printing, and mail needs.
The great customer service by the employees and the Manager Gabe is the nicest guy we have ever met. He is very kind and always makes us feel welcome and appreciated when we come to the store.
March 2026
While this UPS store has been great over the years, today’s special shout out is for Jordan. He was super nice and helpful! A classic example of creating customer delight!
February 2026
Bobbie is amazing she had great customer service and notary skills
