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“Experience was BEYOND. Coby and Addi were excellent being very helpful with my requests that got complicated as the time passed but they remained cool and calm. It was rush hour and Coby managed the flow of customers appropriately.
The staff member training was a GEM didn’t catch her name but she was excellent at articulating the expectations of her new trainees.”
“I had a great experience at The UPS Store today. I went in to get a card laminated and was pleasantly surprised by how helpful and friendly the staff was. The store was clean, well-organized, and had a wide range of supplies available. Definitely recommend this location if you're looking for reliable shipping services, notary help, or just need to get some documents printed or mailed. Great customer service and super convenient! I won't go to anywhere else!”
“I had a great experience at Print Parcel & Ship! The staff was super friendly, and the quality of my cybersecurity club poster was amazing. The prices were also very reasonable. Highly recommend!”
“BEST UPS STORE IN FRISCO!! Everyone that works here is on point, friendly and super efficient and professional to everyone. This is my go to for all things shipping!!”
“This business knows how to deliver customer service! I had an emergency situation happen and left an after hours message.To my surprise I got a call back but I missed the call. The owner left a detailed message with a perfect solution which he explained and had already taken care of without additional cost.
I mean the level of service is above and beyond is on another level. I can't thank them enough. I would definitely recommend!”
“I want to thank team Rosie for the excellent
Coustomer service they provided to me.
Specially shout out to Jorge; he was very helpful in getting the heavy boxes out my car;
he was very cordial and very polite and eager to help me to send the boxes back to Amazon.
Once again, thank you very much Jorge.”
“I want to sincerely thank Isaac for going above and beyond during my visit. I was struggling to bring in a heavy 35-pound package into the store with a back injury, hobbling my way through the parking lot in the middle of a hot July day. Before I could even make it to the door, Isaac saw me and immediately came outside to help. He picked up the package, carried it inside for me, and made sure it got checked in and sent out without me having to lift a thing.
He took initiative without being asked and showed real care and kindness — something you don’t always see these days. It made a huge difference and I truly appreciated it. Thank you again, Isaac. You made my day a lot easier! FedEx is lucky to have you. ?”
“My 7 year old said I needed to leave FedEx a 5 star review. So here I am. But, on a serious note, this location has always been awesome. Ryan, Dennis, D&D (I don't know his name but in my head gave him that nickname cause he plays D&D lol) and the rest of the crew are all friendly and great at their job. And most importantly to me, FedEx has about a 99%.5% success rate with getting my packages delivered on time and undamaged. (I ship a LOT).Keep up the good work guys!”
“This location of the UPS store is very convenient for me. I like that they have reasonably close parking and if the close parking is full there's lots of available parking nearby. They seem to be pretty fast at checkout compared to others. This may be in part because they have installed a quick self-service returns for Amazon packages and such, which is a more convenient setup than the one at whole foods in my opinion.”
“Big shout out to BK for handling the huge almost 400 page print project for me. The whole staff in there are always friendly and welcoming to each guest that walks in the door.”
“I had to ship a return and Shay was thoroughly helpful, went above and beyond in taking care of my needs. She was kind enough to print my label, tape the package and was informative throughout the process while also addressing other customers. Appreciate the professionalism and for being helpful beyond her duty. Thanks for the amazing customer experience!”
“Selina at UPS is fantastic! She is always very efficient and extremely helpful. She made the whole process quick and stress-free, and went out of her way to ensure everything was handled properly. Great customer service—thank you, Selina!”
“I love Brad! He is not only good at what he does, but he has the best personality! Thank you for your help. Anytime I need printing, packaging, etc., I will be coming back here! It’s rare you see a franchised big name store with such a down to earth owner who truly is invested in what he does!”
“Nice clean and friendly helpful staff.
Nessa have helped me with my package. Thanks!
Certainly this store will be my choice of visit bect time.”
“Tell your trucks to stop driving in my yard please. This happens consistently.UPDATE: Contacted fedex through twitter help and they got with me quickly and talked to the driver about it.”
“Went in today to send out a package. James helped me. I had a label on my phone that I emailed to him and he made the entire transaction seamless. James was kind, attentive and professional.Thanks, James!”
“Very respectful and effective workers. The team there is always working to get people in and out. If they see the line growing, they take people with returns to side computers to help out. Super nice workers.”
“Jack helped me out today. Friendly, great efficient service. Only stop by every now and then when needed to send last minute stuff, always helped and no issues at all throughout the years.”
10AM - 6PM
3333 Preston Rd, Frisco
Shipping Centers
“The staff here are super friendly and well trained. I had a ton of questions about a printer and they took the time to answer all of them without making me feel like a burden. I would recommend going here for office supplies. Thank you”
“I've been a customer for this UPS store for several years. I only have high praises, fond memories and a great time with every employees at the newly renovated UPS store. The employees are professional, helpful, knowledgeable and accommodating. The only UNPROFESSIONAL and NEGATIVE experience I have witness came from the customers not the employees. On several occasions myself and other customers had address an unruly and disrespectful customer.
Two weeks ago I was waiting in line, Ms. Bobbie and other employees were assisting customers. Ms. Bobbie asked me to wait a few minutes while they complete a large order. A regular customer walked in and stood in front of me. Ms. Bobbie told the customer I was next in line. The customer complained I wasn’t in line and I wasn’t ready. On her way out the door the customer started yelling, cussing and called us names. The staff remain calm and continue to help other customers.
What the irate customer @ Flor Puga didn’t know was EVERYONE HEARD YOU. WHAT you will know is….some customers mentioned your behavior was typical, predictable and you will post a negative review. #PREDICTBLE
My question for @ Flor Puga, If you are unhappy with their customer service, why do you continue to patronize this establishment? Moreover, your problem is lack of time management not UPS customer service.
I can’t imagine working at UPS, seeing over 100 customers a day and EXPECTED to remain calm and professional when customer are yelling, cussing and calling me names.
No matter where we go, we have to wait for someone or something. 80% of UPS customer are IN A HURRY ( including myself). We on our way to work, on lunch break or on our way home. Our lack of time management is not the UPS employees PROBLEM. If you are running late and don’t have time to wait…. Do NOT GO TO UPS ON YOUR LUNCH BREAK.
Instead of being disrespectful try managing your time better and give people who are in customer service GRACE like people give you grace at your place of employment.”
“I had a rough morning. The printers were giving me issues Zeke was helpful in making the process less stressful, he walked me through how to get what we needed completed.”
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“My experience here with James and Kelly were phenomenal. They not only greeted me upon entry which most places no longer do these days but they actually took me early for an appointment instead of making me come back. I appreciate both their professionalism and their smiling faces. If you need any service that they provide here at Parcel Pedia, I recommend you take care of it here!”