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“Great experience. Quick in and out. Top class service with a smile. I was greeted and welcomed. The two ladies at the counter are very courteous and professional. I am very happy with the service provided.”
“Had the pleasure of working with Marion while she was filling in at the Memorial City location. Her customer service was A+. She went above and beyond to help me and made sure I didn’t miss my trip. Truly outstanding support. I’ll be going to the Cinco location from now on just for her exceptional service.”
“I would like to thank the staff of Platinum Motorsport Russ and his team for taking care of my mother’s car, after she was involved in an accident. They do outstanding work and my mother's car looks great. Russ and Thomas walked me through every step of the way. They kept me informed of everything and made the whole process worry free. Thank you Russ and thank you Thomas I really appreciate. Y’all are Awesome!!!!”
“The ladies at the desk were very friendly I was there on 5/24 picking up my rental. Great customer service while I was there. The manager Tonya and the young lady who brought out the vehicle very friendly as well and my first time at this location I will be back.Good things come to those who wait… Thank You Ms.Tonya”
“A wonderful woman by the name of Kay helped us and provided an outstanding experience. We called several locations and received terrible customer service until we finally talked to Kay. Thank you Kay for taking such good care of us!”
“I have been to this location several time the past few months and Rabiya has always been very helpful. During my pickup she made it a priority to get the vehicle to me as quickly as possible, which I greatly appreciate since I was already running late to my destination. When I went to drop the vehicle back off she helped me again and made the process smooth and quick. I will be requesting her again whenever I go back!”
“Even though the location was busy, I received top notch service and attention. My car choice was not available but I was given an opportunity to choose from what was. Thank you for excellent customer service. Thank you for valuing my business.”
“This location is great because of the good employees. Specially David Payne, most of the time I deal with him. He is great, he knows how to deal with Coustomer and how to make customers happy, I love to go to this location.”
“Availability of vehicle was an issue but I was still able to get the car later that evening. My reservation was for 1pm, but I was told they had no suv's at that time and had to wait till about 5pm. Upon arrival it took longer to get my rental and leave maybe due to short of staff or other issues I'm not sure as there were 3 employees and 2.5 customers there. The only suv available was A jeep with 50 thousand plus miles on it and it was clean but smelled of stinky feet .. The employees were nice/cordial enough but seemed stressed / overwhelmed but then again it was close to closing time This was my first time at this particular location but overall I'd grade an 8/10. This location would not be my first choice though.”
“My experience with Hertz Rental Car is always top tier. Customer service is extremely important to me. Johnezel, Nahji, and Kash customer service is unmatched. The three of them are truly heaven sent. They really love their job, and they work hard to make sure their customers have the best experience. They are experts in choosing the best selection of vehicles for their customers. Everything from booking, pick-up, and returning is a seamless process. Johnezel, Nahji, and Kash always provide exceptional customer service. A big thanks to the owners and general manager for hiring such fantastic people. Hopefully, in the near future you open more locations because Hertz Rental Car is definitely a blessing in the Katy Community.”
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“We had a last minute rental and Melissa was so polite and helpful! She treated us with patience and she was personable--even remembering my name when I phoned back a few times to ask questions and give updates on our ETA for pick up. She didn't know how much her kindness meant at the time--I was in frenzy trying to get to my sister a few hours away who had been hospitalized after suffering a life altering medical emergency. Having someone with Melissa's kind of professionalism gave us comfort in our experience and reminded me that caring people still exist in the workforce. .”