“Bought a big green egg from the local ace hardware store in pecan plantation. They delivered it today. Delivery team was excellent. Very friendly and excellent customer services from the phone order to the delivery. 7 stars!!!”
“In a world were customers service sucks,I’ve found pates is far from that. These folks r truly damn good people, I’ve written a couple of reviews for them and will continue to write positive things about them. I will say my one and only bad thing I don t like about them is that they dont carry ENOUGH STIHL products. Every other STIHL authorized dealer in the surrounding counties should take notes from Pates on how to order equipment and PARTS. Once again to the folks at Pates thank you for handling business the way business needs to be handled. Expecially in the STIHL part of y’all’s business. I can say from personal experience yall are the BEST around when it comes to that.”
“We’ve had such a great experience working with Rick’s Hardware! Even at our first appointment, we felt so welcomed and everything was very neatly organized making a possible, overwhelming experience, simple and quick. We worked directly with the Manager, Ken, who is so intelligent and professional. All of our questions were quickly answered and I’d highly recommend Rick’s Hardware and use them again for future project.”
“I've shopped at TSC in Granbury for years. Most often the employees are helpful and knowledgeable. Every once in a while there would be new employees, and my experiences weren't what I'd become accustomed to. Do I get special treatment? No, but I do get help when needed. Some of the reviews are very critical of TSC itself, when maybe their hiring practices need to be a tad more stringent on persons who really want to, or need to, work in the retail world, but also realize their actions reflect completely on the company. Overall, I am happy with TSC, but do hope they continue to keep abreast of current complaints and find solutions. If I find any issues, positive or negative, I try to relay it to the in-charge person immediately. Reviews do work, both for negative and positive. So the Granbury TSC is on the positive side for me. I also know generally what day(s) delivery trucks arrive which helps me tremendously on feed etc. Try not to go on the weekends, or call first. I've used their delivery system as well, and no problems.”
“Spring time garden plants and flowers. It's always crazy busy. I wish that they had a better space for vegetable plants. It was very small, and generally, only a person could walk in the narrow aisle ways. Not really enough room to squat down to look at the plants on the lower level. I'm not sure what happened since last year but I wish the layout was better. Not even room to take a shopping cart with you this year.”
“The store is clean offers clean lanes and safe shopping. Getting a little tight in the back areas to get around. Staff are always busy so you could face a little wait in the special service areas like design in the cabinet department you're best to make a appointment. I have been asked if need help or been able to find it and workers have been informative or found who is best to answer me. I enjoy shopping there.”
“1 million percent recommend!!!!! Cassandra is professional and very knowledgeable! Outstanding customer service. The overall experience is so appreciated!!!”
“Pro-desk goes above and beyond the call of duty, work with you until all of your questions are answered. They do not rush or make you feel you are another sell for their notch on the belt. The two associates I talked to in the flooring department, were full of knowledge as far as their departmental products go. You could tell they are more on the seasoned side of sales as well as customer service.”
“Nobody around half the time to help. But the ones that are around are awesome. People like Jarrod, Victor, Dylan, Mike, Xavier, Darren, Kyle, Brady, Thomas, Randal, Wayne, Shauna, & last but not least Barbra. Sorry if I left out some names y’all! But these are the people that run the store and are outstanding employees.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.