“Went there to obtain information on how to open an account and was nicely greeted by a banker I can not recall name but was average height as soon as I walked in their door he sat me right away and explained the details and gave me a folder with information I wasn't ready to open the account but was impressed by the way he was so interested and well he had a good sense of humor which made me feel better about inquiring for information. -Melanie Santos”
Open 24 hours
5604 Broadway Ave, Haltom City“I recently had a question about a claim on a mutal customer - I spoke with the Branch Manager Melony - AND SHE WAS TOP NOTCH!!! Gave me the best possible customer service I could possibly have hoped for. She went ABOVE AND BEYOND!!!! Answered every single question I had and then some. I wish my I could steal her for a week to come and train the managers and staff at my company!!!!”
Open 24 hours
5320 N Beach St, Haltom City“Came in to get my card fixed it deactivated while we were traveling in Washington - but they made it super easy to get it back functioning. While here I went ahead and got a money order and both people that helped me were quick and efficient & I wish every banking experience were like the one I had here. Xo.”
“The personal banker Mayra was so kind, professional and helpful with the dealings of my mom's estate. Best experience I've had in a bank in 20 years. She is a gem. Everyone was very polite. But I want to say that Mayra went way above and beyond in her customer service. I did attempt to call the branch manager to praise the amazing service but I wasn't able to reach them. So I'd love to hear from the branch manager Mr. Alvarez to make sure that this employee gets the customer appreciation.”
“Branch manager looks like a tough bird... but shes not... there all so nice there. I left wells fargo and went there. Well worth it only down fall is they dont have ATM deposit. But for good service and nice people... its worth it”