I just opened an account here so I don't have much experience. However I had two so far in the short time I've had the account and Amanda From 7000 grapevine branch is super friendly and both times everyone exhibited wonderful customer forward help. They truly care you can tell.
September 2023
The service at this branch has just continuously gone down over the last year. They have messed up on my account several times. After waiting for over 20 minutes today to deposit checks, I left and will never be back.
July 2023
Lindsey was SO helpful during my visit today and incredibly kind! Probably the best customer service I’ve had at a bank!
