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“I would like to praise Aiden on his customer service. He made the process of renting a van so easy. He’s very knowledgeable and polite. You definitely don’t get this kind of customer service often. We will definitely be returning!
Prices are affordable, vans are SUPER clean and exceptional customer service”
“I had the best experience with D&M Leasing. Todd was NOTHING BUT AMAZING! I explained my situation and be took care of everything from there. He made sure I was sure with everything, didn’t pressure me into anything and also took the time to explain the best options for me. Todd made my experience great because of him this experience was great. I’ve already recommended people to come see him and get a car! Thank you!”
“Eddie Houston fights to get his customers the absolute best deal. He is a fair and honest salesman, no hidden fees, and he seems to just be a good all around person.
If you need a car and want a good and honest deal, go see Eddie asap! Im only giving a 5 star review because of Eddie.
***If I was completing this on just finance team / department, it would be 3 stars max!!!***
Financing was quick, but the signing of the paperwork way too long as I understand the finance / salesman on the financing end job is to encourage customer to purchase additional services , insurance etc, I feel it was completely rude and unnecessary to take as long as he did. Also, know your credit score and competitive market rates. They will take advantage of your lack of knowledge and give you a higher rate then you actually qualify for!”
“When they did not have a truck for me in stock Chad provided me with his card and ensured me he would follow up with me as soon as they had one in stock. He kept his word and called me as soon as one arrived. He was extremely professional throughout the entire process. He answered all my questions, remained polite and made it a point to make eye contact when I was not the happiest (at first)
This is grade A customer service and this gentleman is a great representation of the company and should be recognized!”
“The team went above and beyond to take care of us. They were friendly, helpful and great to work with. They had the car we reserved and let us pick it up a bit early as well! This lot was busy and had a huge variety of very nice cars available and the team was 1st class. We are brand new to this area and rent cars frequently for work travel, this will undoubtedly be our go to location.”
“I've rented from this Enterprise location many times. As usual on this occasion, my vehicle was ready on time and spotless clean. Erica and her team are always upbeat, courteous, and efficient, taking care that I'm set to go with the best possible experience.”
“Fantastic place. Love how driven and professional the folks are that work here. I personally witnessed them deal with some difficult customers and managed to end up with them happy and smiling. Good job guys. Shout out to Sage.”
“Shuttles were slower than usual but it was raining and supposedly there was an accident in the route. We left extra time today so not a big deal, but they usually do better.”
“The staff at this location made is really easy to trade out my rental for what I needed while my truck was being repaired by Progressive. Would recommend this Enterprise based on the helpful staff and vehicles they had ready to go.”
“Been renting here for years. Always great customer experience and caring employees. If they’ve ever made a mistake they make it right. Would highly recommend them.”
“Josh (agent) took care of my rental needs and made everything go so smoothly that my experience was flawless! Agents on both ends I e. pickup/drop off were Outstanding!!!”
“Best customer service I ever had since I started renting vehicles:from Patrick at the store on Felix off south freeway thanks ? I wish I could have gave you 20 stars you are great.you deserve it”
“While they supposedly detail their cars everyday, the first two we were shown hadn't been. They push vehicle upgrades as well. I have seen this same behavior at several different locations. Generally good service otherwise.”
“Purchased a vehicle today… Very sweet man he sold me a nice car very reasonable price he was very kind. Of all the places I looked I went back here because of his humbleness and genuineness and I’m glad I did def has gain me as a customer for years to come !”
“I was pleasantly surprised to see the car rental agents from Clifford street at the Hulen street store. GPS took me to the old location at the mall but I called the office number, spoke to LaGina and she helped me. I found the store and the process was smooth as butter. A young man walked around the car with me and I was on the road. If you’re looking for a no muss no fuss rental check them out.”
“Anthony was OUTSTANDING!! Great customer service.
Vehicle was ready and clean. I needed to extend my return to the next morning, was able to make adjustment on line no problem.
Will definitely use this location again.”
“So glad to see this place is still open!! I used to rent from here faithful after i had my son (he’s 12 now) i was going through a tough situation and this place was everything i needed to make sure i could move around!! Ill be in this week!!”
“Even though we decided not to get the car we looked at, our experience was good. The salesman we spoke to was prompt and organized, and we knew when and where we were supposed to meet. No pressure or haggling.”
“Not a bad experience, but just so everyone knows: If you return your vehicle and have any additional charges, they will refund your original money and then charge you the new amount without telling you they are doing that. This means that if you are someone who doesn't keep a big balance in your checking account (as no one should) there will suddenly be a big balance for scammers to target. I don't have a complaint about this location. They were great to deal with. I just have a problem with no one telling me about the billing practices that they had no idea would affect me. Great location and customer service.”
“Incredibly easy process. In and out in five minutes, fair prices and friendly staff. They had a good selection of vehicles and didn’t try to force an electric car on me like most rental places do these days. Pay attention to their hours of operation before visiting!”
“We needed a car at the last minute to drive to a dad’s funeral 9 hrs away. This Budget has the only car of all different rental agencies near me. It was a great car!”
“I've been a loyal customer of another car rental company for business trips. I came to Budget because the AARP discount made them so affordable. Ethan, who served me when I picked up and returned the rental was clearly knowledgeable and focused (I overheard him arranging a car for someone who'd had trouble with a competitor's rental and he was calm, efficient, and helpful). He switched from that serious focus to cheerful good humor with me. I felt that he was paying attention to me as well as the task at hand. And the car was great.”
“They were super helpful. The rental van I had rented was unavailable, but they were able to assist me in a way that went above and beyond. Thank you for your great help!!”
“Mr. Doug and Mr. Tahzman were great this morning while picking up our rental. We had some challenges but Mr. Doug quickly solved the issue and we were very happy with the outcome. He went above and beyond the call of duty and I really appreciate that. Even in the midst of another unruly customer, both Mr. Doug and Mr. Tahzman handled themselves well. Great job with customer service.”
“Hertz gave us an electric cargo van in Denver. We were driving it to Fort Worth for a client. It was a complete nightmare. We had to stop every 120 miles to “fill up” which took over an hour each time. I called corporate to switch the cargo out for any gas vehicle once we got to Fort Worth, literally anything. We got to our hotel at 3:30 am and this location opened at 9 am. We were up to be at the location right at open to hopefully end this nightmare. 9 am on the dot Mia walked into our lives. Oh sweet, glorious Mia. Not only did she sympathize with our situation she went above and beyond to help us get out of this nightmare. She was so kind and when there were no cars to give us she found a car. Mia, you saved us and made such a horrible situation good. You deserve any and all good things.”
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“I used to go here when it was advanced mobility so I came back when I needed my Tesla fitted with hand controls. They were very good at texting with me and handling all the photos and details. They even put on a different spinner knob I bought my self. So that was very nice of them. I did, however, come home to find a metal plate had been placed over my gas pedal and I’m not sure how I didn’t see it when I was there, but I didn’t. I mean, not like I use the gas pedal with my foot, but some kind of explanation would have been nice. My wife also uses my car so I had to remove that plate. It came off by removing a single bolt so it wasn’t a big deal. They also seemed very unsure of how to fit a Tesla which leads me to believe they don’t do it often. But in the end it got done and everything works great.”