“Dustin is the Branch Manager at Hickory Creek Chase Branch. I just want to say that he is simply the most helpful, knowledgeable and professional person I have ever met.”
“There are these 2 young women up there named “Shnya” and “Deya” one of the best people ever, so kind, generous, smart, educated, and has a lot of hospitality. They are really warm hearted and super nice. They are one of the reasons I signed up for a woodforest account. There’s this other girl named “Elena” super super nice. Kind, generous, and all of the positive things above. All three of them are one of a kind.”
“This point bank is the best one in the Dfw. Theresa is amazing, she is always kind and helpful. She is a professional and knows what she is doing. She always helps me with my accounts. Michael is awesome as well always helps me out. These 2 are great!”
“Chelsea is always pleasant and helpful, recognizing me as I approach her work station - friendly to the point of asking about my day and would I have any other requests - in total I feel welcome; not just another big bank customer”
“Such nice and patient ladies working here. Belinda was kind enough to answer all my questions and helped me choose the better choice for my case. I appreciate them all and so happy to be their client here. :3”
“I absolutely LOVE my Woodforest National Bank branch that is located on Justin Road and Garden Ridge in Lewisville, Tx. I opened my WF banking account soon after WF opened. I have been a loyal customer for over 20 years. Yesterday Mayerli waited on me, as she has many times before. Such a sweet lady and very professional! I also met someone for the first time named Michelle. She was able to look at my account and give me some advice. That’s what you call personal banking!
Woodforest National Bank is the BEST‼”
“Sandra was amazing to work with. She made what could have been a stressful process feel smooth and straightforwar. Her communication, attention to detail, and willingness to go the extra mile really stood out. We couldn't have asked for a better experience.”
10AM - 6PM
1035 Hickory Creek Blvd, Lake Dallas
Banks
“I had such a pleasant experience with the staff! I don’t even bank with them, but they were so kind and accommodating myvrequest. I really appreciate their friendliness and willingness to help. Great customer service!”
“Crystal was extremely helpful and charismatic. She guided us step by step through our wire transfer and made sure everything was secure by asking important questions about the recipient. She also took the time to explain how much members mean to Neighborhood Credit Union. My wife and I truly appreciated her care and professionalism She took her time but she did great.”
“It was move-in week for UNT but the campus branch was not open Saturday so we came to this branch. Cody was able to get our student’s account going quickly. We appreciate all of your help!”
“This has been my local bank for close to 10 years. The staff has always been helpful, always striving to solve customers issues. For example I had an issue with a cheque that needed verification and the issue was being handled by Ivania. She did everything possible, including explaining to me step by step procedure as to why it seemed to be taking a bit long.
She was very kind and courteous and worked to ensure all was well and that I walked a way not only as a happy customer but also with a big smile. Thank you so much.”
“Jamie Barns Always so open arms welcoming me when I enter the bank. I opened a new business checking acct. I was having issues trying to register and log into my online banking. He went out of his way to help resolve it and i couldn't have done it with out his help.
Thank you Jamie”
“I was delighted to come in and see the warm
Welcoming face of Francesca she assisted me with reopening my account! Always exceeding expectations providing superior customer care to customers making me feel valued and confident that I’m great hands!!! Sincerely Happy Customer”
8:30AM - 4:30PM
217 S Stemmons Fwy, Lewisville
Banks
“My parents have been banking with this institution for many years now. Over 40+ I believe although at various locations. Due to my father's age and medical condition, I am now helping him out with his finances. Ms. Hillebrand has been quite helpful in making the process a smooth transition. Many kudos to her for the advice and prompt service to make this happen. Thank you.”
“James Clark was awesome. He saw my need and fulfilled it. His expertise was on point and he lead me in the right direction. Opened a business acct fast and easy no hassle!”
9AM - 4PM
400 W Oak St, Denton
Banks
“I have been banking with First State Bank since 2009.
I have never been disappointed with their efficiency, courtesy and helpfulnesses.
My hats off to all the staff there in Carol Avenue branch in Denton, specifically Brandon, Brenda and Mindy. They are just awesome.
Nasiha Ahmad, MD”
“Lauren Gonzales at the South Denton branch helped me with my late father's Estate account. She was super friendly and knowledgeable with the process and made things a lot easier on me dealing with something I didn't understand.”
“If you are driving down the street you wouldn't be able to notice this credit union from your car, but this place is warm, clean, and friendly.
I have an account with the bank, so I stopped by to take care of business, I walked into the building and met with the Bank Manager's office to take care of my business. The bank manager offered me a seat on a chair in her office, as I sat down I looked at her desk and saw this bowl of rocks. I said these are cute and the Bank Manager said, “Please take as many as you want”! I picked up one and noted they were prayer rocks. The bank manager said, “Keep the prayers in your car, purse, or wallet that way you always have a prayer close to you”! What a beautiful way to get through the day, and receive great customer service with a prayer.”
9AM - 5PM
302 US-377, Argyle
Banks
“I’ve been banking at the Argyle branch for quite some time, and I always look forward to seeing Emily. She has been helping me for well over a year, and every interaction has been exceptional. She’s consistently friendly, welcoming, and genuinely cares about providing great customer service.
Emily always greets me with a smile, takes the time to answer any questions I have, and makes every visit quick and stress-free. It’s rare to find someone who is so consistently positive and professional, and she truly makes the banking experience enjoyable.
The Argyle branch is fortunate to have someone like Emily on their team. She goes above and beyond for her customers, and her kindness and dedication definitely deserve recognition. Thank you, Emily, for always making every visit such a pleasant experience!”
“I was in the area for a doctor's appointment, and my debit card with hacked. I was very appreciative of Josh's ( a teller) help while dealing with this crisis concerning my debit card (with another bank) and being able to withdraw funds from the card before my account was closed.”
“Walked in and it was super friendly and the atmosphere was outstanding and Tory was VERY HELPFUL AND THE BEST and she has a very good vibe and easy to communicate with her”
9AM - 5PM
1900 Briarhill Blvd, Highland Village
Banks
“I highly recommend this branch. They are all very helpful and friendly. They have helped me grow my money safely. I especially recommend David Robinson for financial advice. He’s great!”
“(Edit: I appreciate the bank's representative reaching out with a phone call to help restore my online banking app and login information. I left a star off because I believe clients should have never been put in that position in the first place.)
Absolutely ridiculous. I hope whatever prompted these sudden changes is worth losing customers. The abrupt change of debit cards, and now the app!? SO UNPROFESSIONAL!!! I don't live near a branch, so online banking was my best option for most transactions. The original app no longer works, but the new app doesn't recognize my login credentials. Now I'm inconvenienced, and have to find time to get to a branch before they close to access MY MONEY! Not to mention the ATMs no longer accept cash deposits! I really liked this bank before all these changes. UGH!!!”
9AM - 4PM
1013 W University Dr, Denton
Banks
“I tell people all the time about the time someone from UMB called me during the COVID lockdown to check in and see how I was doing and if there was any way they could better support me as a customer during that time. I've never had that kind of care and attention paid to me by a bank before.”
“Cody Thompson (personal banker) was informative, kind, and helpful upon our account update and opening of a new account! We are grateful and look forward to working with Cody in the future!!”
9AM - 5PM
2730 W University Dr, Denton
Banks
“Robert was absolutely outstanding throughout the entire loan process. He was professional, knowledgeable, and always available to answer questions quickly and clearly. He made what could have been a stressful experience feel smooth and easy from start to finish. His communication was excellent, and he kept us informed every step of the way. We truly appreciated his patience, attention to detail, and dedication to helping us secure the best loan option possible. I would highly recommend Robert Blagg to anyone looking for a trustworthy and dependable loan officer.”
9AM - 4PM
1200 W University Dr Ste 100, Denton
Banks
“Guaranty Bank & Trust - Big thanks to Brayden & Malia!These guys are rockstars! Being a small business can be a rollercoaster, but Guaranty Bank & Trust, especially Braden and Malia, have been there for us the whole way. They get small businesses and don't just see us as a number. Their help has been a game-changer in our growth. Wouldn't be here without them!”
“I want to recognize the branch manager, Scottie Harper, for showing incredible patience, kindness, and professionalism while helping my 87-year-old father-in-law, who has dementia, navigate a difficult situation involving scammers.
He took the time to listen, explain things clearly, and handle the situation with compassion and respect. It was reassuring to know that someone at the bank cared not only about protecting his account, but also about treating him with dignity during a confusing and stressful moment.
Mr. Harper's patience and willingness to go above and beyond made a real difference for our family. We are very grateful for his help and for having someone like this looking out for vulnerable customers.”
“So grateful to be taken care of by Briel. She always goes above and beyond to serve. Personal service that is top notch and completely unmatched. She and Courtney treat you like family (in the best way). This is not a transactional bank that doesn’t care about your hard earned money, they care and come to work to serve their customers needs. Thanks Briel and Courtney for always taking care of us!”
“I rarely visit bank branches anymore, but my experience this week reminded me of the value of great in-person service. I had the pleasure of working with the branch manager, Cherie Moore. She was incredibly friendly, personable, and professional. I am incredibly grateful for her help and look forward to doing more business with this branch in the future!”