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“Diana provided EXCEPTIONAL Customer Service!!. My policy was complete within 30mins and was definitely detailed!. Thanks Diana your assistance you were very helpful and greatly appreciated!.”
“Stayed on top of my needs and got it done thanks. I have not seen my insurance man in person but he has been great through all my problems with my insurance and issues put him on top of the list for great customer service and family friendly service i wish I could meet him and his team just to give thanks ? I really appreciate you brother for being there 5 ?”
1 - 5PM 9AM - 12PM
620 E 20th St, Houston
Auto Insurance
“Marlo was super helpful and quick in cancelling our insurance policy. Her high level of customer service will make me consider State Farm for insurance needs in the future.”
“Chase and his team have been amazing. Jeff walked me through the entire process and even gave his personal insight which helped me pick the best plan for my family and I. I highly recommend this team to anyone for all insurance needs. Thank you again Jeff!!”
8:30AM - 5PM
550 Westcott St Ste 445, Houston
Auto Insurance
“I’ve been with Jenny Mendez State Farm for a long time and the team is always so helpful! I’ve worked with most of the ladies, and today Elisa helped me out — she was amazing and made everything super easy. I really appreciate this office and wouldn’t go anywhere else!”
12:30 - 5PM 9 - 11:30AM
2416 Gessner Rd, Houston
Auto Insurance
“Claudia De La Cruz is very helpful and so sweet. She got my auto policy quote very quickly and followed up with me. I am very satisfied with her service. Thank you Claudia! :-)”
“Miles was really helpful, and patient to make sure I get a good rate for both my car and rental insurance. He is soo persistent in convincing me to add my rental insurance. he really did a good job”
9AM - 5PM
10100 West Rd d, Houston
Auto Insurance
“Exceptional Service and Genuine Care!
I can’t say enough good things about Ethel at State Farm! She’s incredibly knowledgeable, patient, and always goes above and beyond to make sure her clients are fully protected and confident in their coverage. What really stands out is how she treats everyone like family — she truly cares about helping people, not just selling insurance.
Whether it’s auto, home, or life insurance, she takes the time to explain everything clearly and find the best options for your needs and budget. I highly recommend her to anyone looking for someone trustworthy, professional, and kind.”
“Nick and Jasmynn were absolutely amazing to work with. They were professional, patient, and went above and beyond to find the best quote for my car insurance. They helped me secure a much better policy than the one I had before, both in coverage and price. I couldn’t recommend them more highly!”
“Being a customer for several years , had accident and Julie was such a big help-in the accident process , excellent price for coverages , this review is long over overdue”
“A professional environment consisting of hardworking individuals ready to be a at service making signing up for insurance incredibly easy.
I personally recommend the employee named Pamela , she’s very patient and outgoing making you feel welcomed and eager to give you efficient service.”
8:30AM - 5PM
1001 S Dairy Ashford Rd Ste 378, Houston
Auto Insurance
“Walter was very easy to work with and very helpful. We were able to get a cheaper rate for business insurance. I would highly recommend using Walter at the Rock Group when it comes to your insurance needs.”
10AM - 6PM
12723 Woodforest Blvd, Houston
Auto Insurance
“I recently worked with Joel on my auto policy, and I couldn’t be more impressed with his level of service. He was incredibly responsive, providing lightning-fast replies to my questions and concerns. His expertise and willingness to go the extra mile made the entire process seamless and stress-free. Joel’s dedication to ensuring I had everything I needed was top-notch. It’s rare to find such a blend of professionalism and efficiency. Thank you, Joel, for making this experience so smooth and enjoyable!”
9AM - 6PM
12712 Northwest Fwy, Houston
Auto Insurance
“Amazing results, after going through all sorts of issues with other companies. Mrs Tamra pulled no stops to get met the insurance that applied to my needs for both cars. Also very easy to talk to. I could be wrong, but I’m not! ?”
“Great service, easy to understand. I was informed throughout the process on a need to know basis. Had to do very little on my part, only had to provide them with the information needed and they took care of the rest.”
“I had the pleasure of speaking with Angel and also with Jake. Try as I might, I have not one thing to complain about! Both were courteous and responsive and displayed no aggressive sales tactics. I highly recommend!”
“Outstanding customer service and communication! The whole team at Swift Auto Title are awesome and will help you in every way they can. I highly recommend Swift Auto Title and their team! A+”
“Lynne and Cindy are great agents. They thoroughly answer any questions we have and walk us through situations very smoothly. We’ve worked with them for almost 20 years. Highly recommend!”
“Cindy was a 10/10 . Card expired , I failed to realize . Owed 2 months worth, that was my fault . I’ve been with this specific location and Statefarm in general for almost 11 years now and everyone has been great though I should leave a review finally . Cindy was Honestly a relief to talk with . Got everything taken care of quick and good conversation between . I hope they’re paying that girl well , she deserves it if she’s that sweet in customer service regularly .”
“I have worked with McKinney Insurance for the last 5 years or so and have been impressed with them at every turn. Their prices are very competitive, their responsiveness is second to none and their ability to help on the fly is superb. Kristin is fantastic at what she does - she legitimately cares about her clients and will work to get the best deals for them and ensure that they are taken care of. Couldn't recommend them higher.Editing because I just did my car insurance through McKinney. Austin is the guy who worked it out for me and he has been so patient and awesome as we worked out a variety of details. Austin has been fantastic! Couldn’t recommend McKinney Insurance more!”
9:30AM - 5PM
220 East 34th Street, Houston
Auto Insurance
“Alexis I thank you for your kindness patient, and for listening . You answer my question in one day had been asking for this for over a month from the previous agency
Again thank you we customers appreciate your this kind of service
Hope all of the team have a wonderful holiday”
9AM - 6:30PM
5771 Cullen Blvd, Houston
Auto Insurance
“Becky is super sweet and personable. We ran into a few issues (not being her fault) and were able to get it rectified. The other young lady was nice and so down to earth.”
1:30 - 5PM 9AM - 12:30PM
5445 Almeda Rd # 101, Houston
Auto Insurance
“Quasheba Lee-Omagbemi was amazing!!!
Worked with me to get the best quote was very helpful, answered all my questions was very fun too talk too, highly recommend her”
“I’ve been with Erik for about 3 years now, and I couldn’t be happier with the service I’ve received. Him & his team are always professional, friendly, and quick to respond whenever I have questions or need to make changes to my policy. I really appreciate the consistency and reliability.”
“After doing research to update my homeowner's insurance this year, I was left distraught at the attitude of the agents I spoke with. They may have been extremely nice initially, but after asking questions, they became sharp, irritated, or distracted, leaving me concerned how they ran their business, and how they would handle any potential claim I may file. A year ago, I gave up and just bought a policy (elsewhere) only to find add-ons I was charged for without asking me, and leaving off credits I could have had. I was about to give up again this year, when I called Hartgrove for a quote. Shannon was wonderful! I took up way too much of her time, (though laughing and sharing stories), but she answered ALL questions in detail, and handled her business as I would expect a company to do. She cares about her clients and wants to keep them and will offer the best policy she can. She has been great at answering follow-up emails too. My insurance bundle had a slightly higher auto rate, but it was worth it to find an excellent agent. Plus, I have the comfort of knowing I can trust her and she will truly do her best. This is why this company has consistent 5 star reviews!! They are real!”
9AM - 5PM
16876 Royal Crest Dr, Houston
Auto Insurance
“I love working with Destany and her team as they are always there to take care of my needs whether it is to find me the best insurance options or just answer my questions! I never have to worry about the stress of ensuring I have the best coverage for my auto or home as Virgil Smith is always on it! They have been my agent since 2019 and I won't be going to anyone else!”
“Full disclosure, there was one time when one of their agents was a little short with me, so this company isn’t perfect. But through both my claims, their assistance was invaluable, and I’m almost positive I would’ve had to spend more if I got my commercial auto insurance through another Boca Raton broker.”
“Had the pleasure of driving over to Insurance Empire on Westheimer and was blown away in the ease of reregistering my car after having a lengthy stretch of having my car unregistered.Katherine was informative and resourceful in answering all my questions and finalizing the registration. Anyone interested in saving time and patience from having to go through the Harris County Tax Collector then Empire is a great alternative.”
“Five months ago, I switched my insurance back to State Farm, specifically with Agent Scott McNab, and the service has been excellent. Everyone I’ve spoken with has been friendly, professional, and helpful.
I especially want to thank Melanie for her patience and understanding while helping me sort out some billing issues. She made the process smooth and stress-free, and I truly felt taken care of.
Highly recommend their team for anyone looking for reliable, supportive service. Thank you again, Melanie!”
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“I have been a customer here for a while Romy & Katherine were great. Today I called to cancel neither of them were available. Spoke w/ Zoey she was very rude and over talking me when I asked why am I being charged more for renters insurance when I already paid in full. Her attitude & customer service was very poor ! She also falsified information in the system that I would be contacted tomorrow we never discussed a call tomorrow. I specifically ask for the staff I’ve worked w/ before to avoid bad customer service like I received from Zoey. I was so irritated I came to the Westheimer location to address the issue. She is not at this location but Humble.
Fast forward spoke to JC in the office, customer service was great same as I usually receive by Romy! I appreciate his kindness, patience and understanding.
Thank you JC!”