Best Western Plus Heritage Inn in Houston offers a convenient and reasonably priced stay with several positive features. Guests appreciate the clean and comfortable rooms, along with well-stocked amenities. The hotel’s location, although a bit out of the way, provides easy access to downtown Houston within 10-15 minutes and is close to other hotels and good restaurants. The gated parking area adds a sense of security, making it a good choice for solo travelers and families alike. Guests enjoy the complimentary breakfast served each morning and the presence of a pool and small workout room for relaxation and exercise. The staff members, including Marilyn and manager Jen, are recognized for their good customer service and helpful attitude, even when faced with difficult situations. Safety is enhanced by gated parking, which reassures guests during their stay. However, some areas need improvement. The front desk staff can be laid back, with issues like keys not working consistently and inattentiveness to guest concerns. There have been complaints about staff not assisting with parking issues or addressing noise disturbances, and some guests felt that staff members were distracted on their phones during work hours. The noisy and clunky elevator has also been noted as a minor inconvenience. Overall, the hotel provides a decent and secure place to stay, with friendly service and amenities that make it suitable for short visits. It is especially appreciated for its location, safety features, and good value for the price.
We really enjoyed the stay during our weekend visit in Houston. The area was safe and the gated parking area set my husband at ease. We will book again for future trips.
February 2024
Safety: We put in room stuff it’s very safetyFood & drinks: Morning breakfast very good and fruits very fresh
January 2024
Marilyn had great customer service. Manager Jen, Marilyn had great customer service even when dealing with a visitor with a attitude, I promise.Rooms: N/a
