About Best Western Premier Ashton Suites-Willowbrook
The Best Western Premier Ashton Suites-Willowbrook is a well-maintained and clean hotel that provides a pleasant stay for guests. The rooms are spacious and immaculately clean, with fresh linens, comfortable mattresses, and modern amenities like Samsung TVs and Keurig coffee makers. Thoughtful touches like nightlights and outlets at bedside make the rooms user-friendly. The hotel's breakfast buffet receives high praise, offering a variety of hot and cold options, including made-to-order omelets. While the on-site restaurant and bar were closed during one guest's stay, the nearby Costco and other dining options provide convenient alternatives. The staff at the hotel are described as friendly, helpful, and going above and beyond to ensure guests have a great experience. One guest, Bala at the front desk, is singled out for exceptional service. A few minor issues were noted, such as the lack of water available at the breakfast bar and the dated remote controls for the TVs. Overall, however, the hotel is praised for its cleanliness, spaciousness, and thoughtful amenities. Guests indicate they would happily stay at the Best Western Premier Ashton Suites-Willowbrook again in the future.
The room was clean and well-maintained. Unfortunately, the breakfast was disappointing- most of the food was cold and appeared to be the lowest-cost options available simply to offer a breakfast service. The front desk customer service was also poor and unhelpful. Based on my experience, I would not recommend this hotel... read full comment
June 2026
Service was ok. Poor included breakfast. There was a fight on my floor in the middle of the night. A super annoying guest above me could hear all his / her heavy steps and annoyingly loud TV volume at 7 am Sunday morning. Comfy bed Basic gym
November 2025
Communication between customers and management is awful 😖
