Firestone Complete Auto Care has been serving the community since 1926, providing a wide range of vehicle services, including maintenance, tire sales, and repairs at their Houston, TX location on Kirby Dr. Customers have praised the exceptional service and helpful staff, noting the quick turnaround for repairs and tire issues. The Tire Manager, Luis Aleman, received specific accolades for his recommendations and efficient work. Many reviews highlighted the great customer service, with minimal wait times to speak with staff and prompt assistance. However, some customers experienced longer wait times for service completion, particularly during busy periods. Despite this, staff members like Angel have been recognized for stepping in to resolve delays and ensure customer satisfaction. Overall, Firestone Complete Auto Care is recommended for its reliable and affordable auto care tailored to meet individual needs, making it a convenient choice for Houston residents looking to keep their vehicles in top condition.
Incredible service. Angel was amazing help. He was kind, courteous, helpful, a good listener to what I was looking for, provided solutions and options but never a hard sell or pushy. I will do my regular service and maintenance for my cars at Firestone Kirby because of the amazing customer service provided.
April 2025
Angel was very helpful. Went in to get tires taken care of and they had me in and out very quickly. Very nice workers.
April 2025
The service provided by Ángel was very friendly, resolving all concerns about my vehicle.
