Gillman Subaru Southwest is a well-regarded Subaru dealership located in Houston, Texas, with a strong reputation built since 1938. The dealership offers an extensive selection of new Subaru models, pre-owned cars, certified vehicles, trucks, and SUVs. Customers appreciate the friendly and accommodating staff, who go above and beyond to ensure a positive experience. Many reviews highlight exceptional service, particularly from sales associates like Kelley and Jose, who are noted for their professionalism and helpfulness in matching customers with the right vehicles. The service department is recognized as one of the best, providing prompt and professional assistance for auto repairs. Customers have shared experiences of quick diagnostic reports and timely repairs, often completed ahead of schedule. While the car buying process can sometimes be lengthy, customers report fair pricing and the importance of clear communication regarding expectations. The dealership's welcoming atmosphere makes it a family-friendly environment, with thoughtful gestures such as gifts for children during visits. Overall, Gillman Subaru Southwest is recommended for its customer-centric approach, knowledgeable staff, and commitment to providing a pleasant automotive experience. Despite some challenges in streamlining the purchase process, customers still regard it as a top choice for their automotive needs in the Houston area.
The Dealer environment and cleanliness were Great. Customer service were awesome. Very well organized. Roger Marcia on the parts department was awesome and gave me a good advice on the online parts department and good pricing. Thank you Roger!
December 2025
5 star experience courtesy of Jalil. He wants to make sure you are happy and helps you navigate the whole process without pressure. I appreciate his honesty and willingness to go above and beyond to make sure I was fully satisfied. Can't recommend enough!
December 2025
If you decide to buy a Subaru, I recommend working with sales associate, Tim Wilson. He was easy to work with, patient and not pushy.
