O'Reilly Auto Parts store #5560 on Airline Drive in Houston carries parts, tools, and accessories. It offers services like free battery testing, wiper blade and bulb installation, and a free Loaner Tool program. The store receives praise for good prices and professional, helpful customer service from some staff members. However, other experiences note that assistance can be rushed, with some employees providing limited product information or explanations, relying only on the computer. There are also mentions of staff having little knowledge about cars or customer service. Despite mixed experiences with individual employees, the store provides helpful services like installing coolant.
