O'Reilly Auto Parts in Houston, Texas, located at 6423 Lyons Avenue, offers a wide range of auto parts, tools, and accessories along with various store services. Customers can benefit from free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also provides a free Loaner Tool program for those in need. Customer experiences at this location vary. Some reviews highlight excellent service from staff members like Johnny and Roger, who are praised for their professionalism and helpfulness. Customers appreciate their patience and willingness to assist, especially during challenging situations. However, there are also reports of less satisfactory service from other employees, such as Lionel, who was perceived as unhelpful and distracted. Despite mixed reviews, the store is noted for its knowledgeable staff, with Antonio receiving recognition for his friendliness and assistance with code reading services. Overall, while some customers have had positive experiences, others feel there is room for improvement in customer service. A visit to O'Reilly Auto Parts can be beneficial, especially if customers seek guidance from the right staff members.
Better than my local O'Reilly location. Roger was so helpful and informative. Big thank you to Roger and his team. From a phone call to my entry to my end of sale everyone was professional and kind.
April 2024
?excellent everything related to cars, very good service ?
August 2023
Best customer service! "Roger" was three guy who helped me change out my battery! It was like figuring out a puzzle! I totally recommend this place!
