O'Reilly Auto Parts in Houston, Texas, located at 808 East Crosstimbers Street, is known for its excellent customer service and knowledgeable staff. Customers appreciate the wide range of parts, tools, and accessories available, as well as various store services such as free battery testing, wiper blade and bulb installation, and fluid recycling. The store also offers a Loaner Tool program for project-specific needs. Many reviews highlight the staff's willingness to assist, often going above and beyond to help customers solve their automotive issues. One customer noted that they found a hard-to-locate part quickly, thanks to the helpful staff. Another praised an employee for installing a new battery with professionalism and care. Multiple customers shared positive experiences related to the check engine light, with staff patiently answering questions and providing solutions that saved them money. The commitment to customer service is evident, as two employees stayed late to assist a customer during an emergency, demonstrating their dedication. Overall, O'Reilly Auto Parts offers a reliable source for automotive needs, bolstered by a team that genuinely cares about helping customers.
Most of the staff is friendly & informative. They bother to look up what they don't know & lead me in the right direction even if they don't offer the service or carry the part.
April 2024
Had the parts i needed for a strange little thing that you don’t think is a thing but those are the ones that bring life to a halt but I was done and rolling again in less than an hour with a quick employee referred information cache to car wisdom and know how. Thanks !
March 2024
Very good customer service, you have everything you need for your car
