The O'Reilly Auto Parts store on Highway 6 South in Houston offers a wide variety of parts, tools, and accessories for cars and trucks. It provides services like free battery and Check Engine light testing, wiper blade installation, brake rotor resurfacing, paint mixing, and a free Loaner Tool Program. Reviews note that the store carries a good variety of spare parts. Customer experiences with staff vary. Several reviews highlight excellent service, describing team members and supervisors as having great knowledge, expertise, and a helpful nature. Specific associates are praised for being pleasant, sweet, and going above and beyond to assist customers, providing great customer service that makes people feel happy and satisfied. One customer mentioned an associate who took time to explain product benefits, leading to a purchase they were happy with and would recommend. However, other reviews point out that the store often seems to have almost no personnel available to serve customers well, with some staff simply stating items are not in stock. While a few employees serve well and some speak Spanish, the level of attentive and qualified staff is described as having greatly deteriorated from the past.
Fabian is a Hero, my battery died months ago, I took it in last month to charge it and it never occurred to me to check warranty. I took it in today to buy a new one , He pointed it out and was able to help me with the price. Life saver. Thanks for great customer service!
July 2024
I am a disabled person and really I am very happy with all team members and Supervisor’s knowledge, expertise, helpful nature ?????
July 2024
Carlos and Antonia were nice and helpful. Carlos helped me clean and replaced my battery.
