O'Reilly Auto Parts in Houston, Texas, located at 1226 FM 1960 Road West, is known for its outstanding customer service and knowledgeable staff. Many customers praise a team member named Sidney for being caring, friendly, and professional, making them feel welcomed and valued. The store offers a wide range of parts, tools, and accessories, and provides helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers appreciate the availability of genuine parts, as well as the free Loaner Tool program for special repair needs. However, some reviews indicate inconsistencies in service quality, mentioning that certain staff members can be unhelpful or arrogant. Overall, O'Reilly Auto Parts remains a popular choice for car care in the area, with many customers expressing a desire to return due to the positive experiences they have had.
I had to leave this review ❗ Sidney is amazing caring very helpful 🙏 I thank God my mom (Francesca Patterson) came to O'Reilly Auto parts and was able to receive the help she did by Sidney we will always be a customer at O'Reilly Auto parts Sidney took great care ♥️of us forever grateful.
May 2025
My experience here at O'Reilly Auto parts with Sidney was an amazing experience great customer service very friendly professional caring and made me feel welcomed very helpful and will be a returning customer.
May 2025
Mr Jerry helped us out with a new battery actually knows his stuff thanks
