O'Reilly Auto Parts in Houston, Texas, located at 1226 FM 1960 Road West, is known for its outstanding customer service and knowledgeable staff. Many customers praise a team member named Sidney for being caring, friendly, and professional, making them feel welcomed and valued. The store offers a wide range of parts, tools, and accessories, and provides helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers appreciate the availability of genuine parts, as well as the free Loaner Tool program for special repair needs. However, some reviews indicate inconsistencies in service quality, mentioning that certain staff members can be unhelpful or arrogant. Overall, O'Reilly Auto Parts remains a popular choice for car care in the area, with many customers expressing a desire to return due to the positive experiences they have had.
Went in to get the right refrigerant for my car Zachary helped out tremendously even helped me pick out my brakes and rotors if you are in need of help I would highly recommend getting Zachary to help plus hes got a badass car he knows his stuff great staff and even better experience
October 2025
Great location, friendly service. Parts are really horrible quality here lately, but it's not the store's fault. Customer service is pretty high up there. Store was neat and well organized. Everyone walking in was greeted!
September 2025
I recommend it to everyone and there was a very helpful person named Edwin, God bless him.
