Pep Boys provides expert tire services and auto repair at its Houston location. Reviews note that service and maintenance are generally done fine, great, and professionally, with staff described as helpful and knowledgeable. The process is reported as smooth and efficient, with some work completed quickly. However, some customers report issues with communication, stating that the shop lacks in this area and sometimes does not contact them when work is finished. There are also isolated mentions of a couple of things being missed during an inspection. Despite this, many customers express being happy with the service, appreciating the staff's willingness to help and explain things clearly. The business handles repairs and installations even for items not in stock.
this used to be one of my favorite auto parts stores. went there today to find that they are only a tire store now. neutral rating as I don't know how they are at tires.
February 2025
Service / maintenance went fine Just about the inspection They miss a couple of things But is already done by myself
December 2024
I had some concerns about my brake pads and came here to check . I appreciate Cody helping me out and showing my brake pads were okay . Even let me under my car to see for myself which I really appreciate as well . More of I need to see it type of girl . And with his help and knowledge I was able to see things were just... read full comment
