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“Dexter was so super helpful and knowledgeable! I definitely recommend coming here if you want a great customer service experience as you learn about guns and safety.”
“Ray and Patti were amazing! I'm a new roller skater, and they were still knowledgeable despite it not being their primary specialization. They confirmed that my current skates are a half size too large, then suggested an orthotic insert to help manage the issue and hopefully prolong the use out of the skates. They also took the time to let me try on properly fitting skates and test out the inserts for any discomfort/adjustments before leaving. I really appreciated their time and attention, despite it being a busy afternoon in their shop. Thanks again and I hope to be back when it's time to upgrade!”
“I had to take my bike in for some emergency tube replacement. Marcus was able to provide excellent support on the spot. He was extremely nice and was very knowledgeable about the bike, parts, and just overall care of the bike. If anyone is need of someone to maintain their bike or need some work done, I’d highly recommend Marcus. I will definitely be going back to him in the future.”
“This is an awkward situation, I'll admit...
This staff was great to me. No questions asked..
However, I just spent almost $2,700 getting everything I needed from this store and things were going great until I came to exchange a bag.
Winston, the General Manager (great guy), verbally told me how much the new bag cost..($600)
And he mentioned that the bag I was exchanging would bring the cost down to $300 out of pocket, after the exchange..
Again, everything was fine at that point.. I didn't bat an eye.
Paid the $300 difference.. mentioned that if I hadn't already written them a 5 start review, I would be as soon as I got to where I was headed.. and left the store..
While at a red light, I noticed the tag on the $600 golf bag I just purchased said it was only $296.99
Obviously confused and a lil disappointed, I called Winston back on the phone to see what can be done..
Winston apologized and explained it away as an oversight. But said that there's nothing he can do about it. He said it hasn't been on sale for years and he didn't realize it was improperly priced..
In that moment I told him I didn't think that was good enough and wasn't comfortable with where he was willing to leave this situation..
He again apologized and we ended the call..
Now, here's a lil bit about my background..
I currently own and operate a barbershop.
I'm a former GM and DM for AT&T.
Former GM for Sleep Number.
Formerly in leadership for several other companies in retail/customer service/restaurant industries, respectively..
I mention my background to make a point...
I know and understand that things happen and being a GM is a lot of work..
But you don't earn your money as a GM when things are going smoothly..
You earn your money when you problem solve your way thru difficult situations..
In my experience, this isn't even a difficult situation.. but, in fairness I've never been the GM of PXG.
But I do know that in every role as a GM.. or even when I was a lead at Sprint cellular I had the ability to correct pricing issues like this.
I'm not saying Winston should have given me the $300 I overpaid back, but he offered ZERO compromise or concessions..
What's wild is he even expected that I was gonna write a review.
So he KNEW this was coming.
Again, I just spent almost $2,700 ($2,400 the 1st time & $300 just today.. )
I'd bet my life that if I went to ANY other retail store and bought whatever they put in front of me I'd be offered a few more concessions than a simple 'my bad'
You guys have my contact information.
Please have a DM reach out before I return evening and escalate this issue.
Thanks for your attention to this matter.
****1/6/2026 update****
Winston gave me a call to make matter right! He did just that! All is good! ???”
“I am a notorious penny pincher, but I never second guess the expense for proper running shoes. Fleet Feet-Woodway is my store but any store that exclusively sells running shoes is best (make sure you understand the exchange/return policy which should give you a chance to tryout your new shoes.) Shoes get new models all the time, so a shoe that is perfect today may be a dud for you next year. Getting fitted by a knowledgeable salesperson is essential. (Just posted this on fb & thought I should share here too!)”
“I've encountered Steve twice at this FF, and he's always been sweet and knowledgeable about sizing and shoes. I got my Hokas, and my fiancé loved his NB! The customer service 10/10.”
“High-end outdoors' store with all you need for fishing and shooting. Amazing gun vault with some phenomenal pieces and some of the best gun-smiths in the US.”
“Will was the absolute best helper in the store today, he helped me and my wife get our feet scanned and got his best recommendations and was able to help us both get our perfect fit, he was very patient and attentive to our individual foot needs I will definitely be coming back and will recommend to my family and friends 10/10 experience”
“I was visiting from Fort Worth, I found Landon and Rob very knowledgeable and professional. I'll make sure to stop busy next time visiting Houston. Thanks again for a wonderful experience.”
“I had a great experience purchasing a billiards table from International Billiards. Very knowledgeable folks and the guys that came to setup my table were super helpful and efficient. I'll definitely be going back when it's time to upgrade! 10/10!”
“Very pleased with the prices on their variety of products. Bought 2 large dog crates on this visit. Very competitive pricing. Planning a return trip for other items.”
“John was attentive and informative. He was able to help me decide on a set of Yakima Jayhooks as the best application for attaching a kayak to my tacoma's roof rack.”
“Grace and Aman made the whole experience wonderful. They were very helpful. Aman was particularly knowledgeable and insightful. Customer service like that is why I’ll definitely return if I need anything.”
“There is a wealth of knowledge inside this tucked away pro shop. Carol and Donna can assist you with selection, drilling, and coaching, in all aspects of bowling. There is a home-y atmosphere that resides inside the shop. For all your bowling needs give Carol and Donna a call. You will be glad you did.”
“This shop is the real deal, vibe and all. It's very cozy and you are treated like the most important person in the alley. I walked in ready to spend over 200 bucks and I was guided to a better choice for me which was less than half of that. They are not here to rip you off, but to find the perfect solution. They even made my ball matte as I requested!
Do not be afraid to ask any bowling questions. They will be answered, and you will get tips from the Mr. James & Co.
I am a beginner and explained exactly what I wanted and my bowling technique, etc, and with follow up questions I was fitted perfectly. My custom ball was done in less than an hour and they made sure I left without any concerns and reiterated that should I ever have any issues they will address them.
I cannot recommend this place enough, especially if you are a beginner. Pros through and through, and I wish them the best in the business and any future endeavors. Mr. James and Matt are the kind of people you have a beer with and just talk the day away.”
“Store is so well organized and staff incredibly helpful. We needed a last minute personalized gift and the store delivered in less than 10 minutes!!! Will definitely be returning often.”
“Great experience all ways great to be able to get great help and incredible knives. A must go if looking for knives thanks for the help and the knives dilan always a pleasure.”
“I really love this place. There's no pressure to buy anything—they're genuinely focused on helping you. I went in looking for a specific pair of shoes they didn’t have, and instead of trying to sell me something else, they kindly suggested other places where I might find them. My friend ended up buying a pair, but I never felt any pressure. The staff is always friendly, helpful, and honest. It’s refreshing to shop somewhere that truly puts the customer first”
“Tony really went above and beyond to find me a pair of that will change my work days forever.
It’s a little things in life and I’m truly thankful ??”
“They’ll take care of ya. Anything you need for hockey. Knowledgeable and relatable staff, good inventory, and a friendly atmosphere. We’re lucky to have this store in Houston!”
“I found it on Facebook and drove about like 40 min but it was worth it my cousin liked the Messi jersey and I got myself a nice Inter Milan jersey I’m definitely coming back there even tho is 40 min away from but it’s worth it !”
“I wasn't even in the store for 30 seconds before Patricia had asked me if I needed any help. She went above and beyond to make sure that my experience was easy and even called the neighbor store to make sure they had their hand on the product I needed. Not very often you receive service like this at a retail store.”
“I wish they would carry bigger sizes for women. They run until size 10 and hardly find anything. Other than that great selection of shoes. Pricing omis ok what can you expect everywhere is expensive now a day.”
“I recently visited the Nike store in City Center, and I have to say, the staff there are fantastic! They were incredibly helpful in assisting me with my purchase. Not only did they provide great advice on the best pair of Nikes for my needs, but they also helped me secure an amazing deal. Their friendly and knowledgeable approach made my shopping experience enjoyable. I highly recommend this store to anyone looking for quality footwear and excellent customer service!”
“The all experience was great.
The sales person was super helpful and patient. The delivery guys were efficient, respectful and did not rush, answering our questions ( we are new at this :) )
The communication for the delivery was also good and the ability to track the truck is very helpful to get organized during the day, instead of having to be home just waiting.
Really great experience!!”
“They have tons of stuff for sports. Some stuff show in stock online for the selected store but they didn’t have any in stock. We were disappointed about that because we were looking for bathing suits that had said they had them in stock but when we got there they didn’t.”
“I can’t recommend this specialty store enough. Cam was so helpful and knowledgeable in making sure we bought everything we needed for my son’s first lacrosse practice. And they have a very generous return policy. Don’t even bother going to Academy or Dick’s. The customer service here is the best!”
“This hands down the best WSS sportswear store ever ! Quay, Juan and the manager Aluma are on their game I will call them the A-Team stop in to make your day the same way they made mine”
“Standard J-cups for 3x3 uprights work and fit perfectly. No gaps, no rattles and looks good. (Ethos Power Rack 1.0) ordered online and picked up quickly on site.”
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“Raheem was very helpful when I called with questions about how to select strings and tension. We placed the order and are looking forward to the racquet arriving. Thanks!”