Sterling McCall Lexus Service Center in Houston offers reliable maintenance and auto repair services for all makes and models, including Lexus vehicles. Customers appreciate the friendly and attentive staff who communicate well and solve problems efficiently. Several reviews highlight positive experiences with service representatives, such as Ashley, Dee, and Matthew T., who go above and beyond to keep customers informed, provide loaner vehicles, and ensure quick service. The team is known for accommodating customers' needs and responding promptly. While there was an initial issue with windshield replacement, the dealership demonstrated good customer service by acknowledging the problem, listening to feedback, and arranging for a free replacement. Overall, customers feel confident in the quality of service and plan to stay loyal to Lexus, praising the staff for their professionalism and care. The center also offers convenient scheduling options, including online, in-person, and phone appointments. Bilingual service is available, making it accessible to a diverse clientele.
I had a very good experience with Ashley as my service rep for work on my 2005 SC430. Good communication and problem solving.
March 2025
Ashley and the rest of the team are fantastic. Always quick to respond and accommodate as needed. I can confidently say that I will be a Lexus owner for the rest of my life!
December 2024
If you want a great Service Advisor Matthew T. is the guy. finally no more bouncing lol. Thanks for keeping my Lexus rolling
