TDECU Houston Heights Member Center, located at 428 West 19th Street in Houston, Texas, offers a range of banking services including lobby and drive-thru support, deposit-taking ATM, night drop, wire transfers, and more. As a non-profit financial cooperative with over $4.7 billion in assets, TDECU serves more than 382,000 members with competitive financial products such as savings accounts, low-interest loans, and home loans. The branch is known for its friendly and welcoming staff, with many customers praising the excellent customer service provided by team members. Customers frequently mention the staff’s professionalism, knowledge, and personable approach, with some highlighting staff members who go above and beyond, showing concern and empathy. The manager and staff are appreciated for their cheerful attitude and genuine care, consistently greeting members with a smile and remembering their names. The security personnel are also noted for their professionalism, contributing to a safe and positive environment. The location boasts a clean, organized atmosphere, with staff ensuring bills are faced the same way and in denomination order. Many customers express high satisfaction, noting that they rarely face fees and any issues are resolved quickly. Overall, TDECU Houston Heights is recognized for its top-notch service, friendly staff, and convenient banking options, making it a preferred choice for both personal and business banking needs.
I want to thank my customer service rep by the name of Diana Rodriguez today at the height location she gave me outstanding customer service. Let’s just say I was about to close all my accounts because I was locked out of my phone app and she was amazing help thank you.
May 2026
Very friendly staff, super helpful. Wouldn't bank anywhere else.
March 2026
If you’re looking For great customer service and help you in the right direction with fixing your credit I highly Recommend Gerald Fleet. He will walk you through. Also, I was in and out in no time, Awesome!
