United States Postal Service
USPS,
Post OfficesHours:
634 West Cavalcade Street, Houston TX 77009 Hours
About United States Postal Service
The United States Postal Service (USPS) location at 634 W Cavalcade St is highly praised for its exceptional customer service. Customers consistently commend the staff, including Supervisor Scott and employee Jennifer, for their professionalism, patience, and dedication in assisting customers. Despite being busy with long lines, the employees maintain a positive attitude and make every effort to help each person. One customer was especially grateful when an employee, despite it not being their job, went out of their way to find and deliver a package the customer needed to catch a flight. Another customer was impressed by the manager's involvement, as they would come out to ensure everything was running smoothly and offer additional assistance while customers waited. The post office is described as a great location that provides exceptional service, even for first-time customers needing help. The staff is praised for being courteous, kind, and going above and beyond to accommodate customers, such as serving passport customers outside of normal hours due to staffing shortages. Overall, this USPS location is highly recommended for its outstanding customer service and hardworking, helpful employees.
Most Recent Reviews
September 2026
Worst post office. Wasted a whole lunch hour to NOT mail a package. The one employee let it be known she didn't care if people were in a hurry, and I had to leave
Also, tried to get a passport and was told only the first 10 to arrive get passports on Saturday
September 2026
Absolute worst post office ever. Mail is lost constantly. Latest is that I forwarded my mail to a P.O. Box and after three months, nothing arrived. I went to the desk to resolve and the lady behind the desk was rude and dismissive. Now dealing with a supervisor and nothing is resolved. Avoid this location at all costs.
August 2026
In The pickup section there's a lady whos life is miserable. I had to talk to a supervisor because she closed the door on me while I was talking. Not everyone in that post office hates their life, I eventually got my package. But the worker was rude, inpatient and miserable. Beware when picking up packages from the side...
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Nearest USPS Stores
- Houston, Texas