Verizon's Houston store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or conveniently schedule appointments and place orders online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff at this location is highly praised for their helpfulness and knowledge. Tito is recognized for quickly resolving activation issues that support lines could not fix, demonstrating kindness and professionalism. Misti is appreciated for her understanding and assistance, especially when handling exchanges and addressing customer frustrations, ensuring satisfaction even in challenging situations. Tee provides excellent service by helping customers with phone accessories and pairing devices. Carlos, during a stressful process of switching from prepaid to contract, was patient and knowledgeable, offering valuable support. Customers also note that the store’s manager is calm and understanding, contributing positively to the experience. However, there are some concerns about customer service, such as long wait times and issues with store staff not immediately attending to customers, particularly during busy hours. Despite this, many customers leave satisfied thanks to the efforts of staff like Misty and others who go above and beyond to solve issues and provide great service. Overall, the store is a helpful and friendly place for Verizon customers needing assistance with devices, plans, or online orders.
Mason was fantastic. Super helpful, knowledgeable, and made the whole process quick and easy. Great experience.
December 2025
Mason, Maria, Jesús and Chris were all so helpful and caring. They answered all of our questions. The whole process was made easy for getting new phones/updating our plan/trading in old phones. Thank you!
December 2025
Great experience, Misti was incredible and was very knowledgeable and did everything for me. Simple and easy.
