Verizon offers mobile, 5G home internet, and business services. Customers can visit the store in Houston or go online to schedule appointments, place orders, and access options like in-store pickup, free 2-day shipping, or same-day delivery. Customer experiences with staff vary. Some associates receive high praise for being amazing, wonderful, knowledgeable, and trying hard to help. Specific employees are noted for making processes easy, explaining options clearly, and sticking up for customers. However, other experiences are less positive. Some customers report frustration with phone, chat, and email support that directs them to a store, which can be annoying. In-store waits can be long, and associates sometimes have limited permissions. There are reports of staff trying to hurry customers off the phone without helping and failing to explain plans clearly, especially to older family members seeking help. This mix of very helpful and less satisfactory service leads to a range of customer opinions about the store.
Tried to ask one man one question everybody chimed in and I never got a definitive answer
February 2024
After arriving to Verizon l encountered one of the employees who was not only professional but patient with me as well with supporting my needs. Thank you Mrs. Alexandra for going above and beyond to support me!
January 2024
Mike is very helpful, is very patient with all customers and gave me and my family a very good deal offer.
