West Point Collision Center is highly praised for its excellent service and knowledgeable staff. Customers appreciate the friendly and accommodating approach, especially from representatives like Deon, who keeps clients informed throughout repairs and ensures the interior of vehicles, such as moon roof drain ports, is properly dried and repaired. The center is known for doing a great job on vehicle repairs and delivering quality work. The dealership also excels in vehicle sales, with staff members like Mike Cook and Otto Gadea receiving high marks. Mike Cook is recognized for his ability to find the right vehicle for each customer, making the leasing and purchasing process smooth and comfortable. Customers highlight his patience, thoroughness, and willingness to provide detailed information, including video walkthroughs for used cars. Otto Gadea is praised for his expertise and friendly service, helping customers make informed decisions and feeling confident about their purchases. Overall, West Point Lincoln offers a welcoming environment with genuine staff who prioritize customer satisfaction. Whether for repairs or vehicle purchases, customers feel well taken care of, and many express their intention to continue doing business with the dealership.
I've been with West Point Lincoln going on my 3rd lease and the past 6 years. I can't say enough great things about Mike Cook and his ability to match me and put me in a safe vehicle each time I need to renew. He is always on top of my lease expiration and makes sure I am informed in every step of the way.
March 2024
Friendly fast serviceAl in the Collision Center is the Best
January 2024
My vehicle had the drain ports for the moon roof plugged. They repaired and dried out the interior doing a great job. Deon was the best service rep and kept me informed throughout the process.
