Wingate by Wyndham Houston / Willowbrook offers a reasonably priced stay with friendly and professional staff. Guests appreciate the clean and comfortable rooms, which include small refrigerators and microwaves, making it convenient for travelers. The hotel features a continental breakfast each morning with several options, plenty of coffee, milk, and orange juice, which many find satisfying. The indoor pool appears sparkling clean, and the gym, though small, is adequate for basic workouts. Its location near a shopping mall and numerous eateries makes it a convenient choice for visitors. Uber services are prompt, providing an easy transportation option. However, there are some concerns. The building shows signs of wear, with one elevator out of service and the other jerking when parking on floors. Some guests experienced issues like the Jacuzzi being broken without clear communication or response from staff. Additionally, a couple of guests noted unfriendly or rude interactions at the front desk, including an incident where a guest was asked to wait for a breakfast card they hadn’t been given, causing embarrassment. Despite these issues, many guests praise the staff's attentiveness and the overall cleanliness of the hotel. While the hotel could benefit from remodeling and better maintenance, it remains a good, affordable option for travelers seeking a comfortable stay with friendly service.
It was a hotel - motel. It smelled like baby powder from the lobby to the room. It was masking a damp odor. Sheets had cigarette holes. Finally, saw 1, then 2, then 3 roaches. Gotta go.
December 2025
Nice people and great customer service that I can tell (still in my stay) but it shows that they’re not taking care of their building. One of their elevators are broke down and the one that does work, has some jerking when it begins to park on the floor that you request.
December 2025
Great hotel great price 100% comfortable beds hot shower
