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“We went in Monday 2/24/25 approximately 11-11:30 am. I was looking for a Rainbow Brite tumbler that the website said was here. The staff here were EXTREMELY helpful and polite. This is what customer service is. We had been to several other establishments in the area that also had the same information online and these were the only employees that offered to, look in the back, look at other stores in the franchise and tried to help me by offering to order it online (because the closest Hot Topic was in Dallas) without me having to ask. The employee seemed to be training the other and used this as an opportunity to train the other as well. That’s how you do your job. Super fan of these employees.”
“I Went pretty early. The store was stocked and clean. The fall decorations were out and on display. Such a nice walk through. Highly recommend this place it will not disappoint!”
“I went to this store twice and both the time I received help from Krystal. She is really friendly and helpful, always smiling and ready to help. If you visit this location and need help make sure to look for Krystal!”
“I had the pleasure of dealing with Moe today and she was amazing ! very great service from her i work in the mall so i know it can get crazy sometimes but she was above and beyond great! thank you Moe☺️”
“the vibes in the store are so pleasant. nice variety of indie and rock music going the whole time i was there. if you’re painfully indecisive like me, karma is super helpful and patient. she put up with my foot tapping and muttering to myself, let me try on stuff before i bought it, and set me up with a good deal on a longboard. you already know i took it to the top floor and cruised down the parking garage. i’ll totally come back.”
“We had the best experience shopping here today for my daughter’s birthday. Conner was very helpful funny and professional. We didn’t know exactly what we were looking for but he asked questions and found us the perfect items. Thank so much!!”
“MAJOR shout out to Natalie at Northeast Mall for the AMAZING fit. For context, I am a death metal vocalist and I always wear black/gothic/alternative clothing and I’ve never been able to put together a normal outfit that actually suits me. I feel so confident and free and I love every article of clothing she picked out. I didn’t even plan to walk out with shoes but they tie the fit together so perfectly. Natalie knows what she’s doing and she knew exactly what I needed! Now I can look like a normal mom at my daughter’s birthday party ? and on top of all of that she is the SWEETEST human I’ve met, gorgeous and has an incredible sense of style. Thank you, thank you, thank you. I know it’s just an outfit but to me it’s how I express myself and she helped me feel beautiful and confident more than she’ll ever know.”
“Shopped here today for an event. The customer service was so great. I felt welcomed and understood. 10/10 would recommend. Ask for shay the store manager she is wonderful.”
“Left their products many to choose from. Also great staff very helpful and choosing what products you may need to purchase. They also update you before coming gifts with purchases which is great!”
“The employees at Macy’s NE Mall are always friendly and helpful. Sun goes above and beyond in helping customers and has a friendly and kind manner. I would recommend shopping at this store for a great selection!”
“Very kind and friendly folk working there that helped me with everything I needed from boots to belts and polish. I've never purchased boots before and no very little about how to care for leather and they were all so very informative and patient with me during my shopping. Thanks guys! What a beautiful selection of boots too. I want to buy them all!”
“I recently visited Earthbound at the North East Mall while I was in town for a funeral, and I had the most incredible customer service experience with Jessica. As someone from out of state, I hadn’t been to an Earthbound in years, and it’s one of my favorite stores. I was really excited to visit again, but what made my day even better was the personalized attention I received.
Jessica went above and beyond—she quickly offered me a fitting room and continued to search the store for more options in my size while I was trying things on. She made the experience feel so personable and fun, despite the tough time I was going through. Her kindness and attentiveness truly brightened my day, and it was one of the best customer service experiences I’ve had in a long time. I deal with a lot of great customer service regularly, but Jessica really stood out. I’m so thankful for the care she showed during a difficult moment in my life.
Thank you, Earthbound, and especially Jessica, for making my visit so special!”
“Shopping at JFB is an experience you won’t want to miss!! It’s always a good vibe, not only will you walk away feeling confident in your choice of outfits but you’ll feel welcomed like family!! Go check it out for yourself, you won’t regret it!!”
10AM - 9PM
1101 Melbourne Rd, Hurst
Womens Clothing
“I recently visited GAP at Northeast Mall, and I had a great experience. I came in to exchange a few clothing items, and the staff was extremely helpful and cooperative throughout the process. They handled everything professionally and made the exchange quick and easy.
The store itself is well-organized, and I found most of the essentials I usually look for. They have a good variety of sizes, styles, and seasonal items, which makes shopping there very convenient.
Overall, GAP at Northeast Mall offers great customer service and has everything you need in one place. Definitely a store I’ll keep coming back to.”
“Rebecca was amazing, she knows what she is doing. She is fast, very friendly and help you to make the right choices for your hair based on her knowledge. Loved her!! Can't wait for my next appointment.”
“So I came in with a one day notice for a wedding invite. Lala was so amazing at putting my outfit together and helping me with all the accessories. It happened quickly, which I love because of my time constraint. i’m going to look amazing! I love your clothes!”
“The workers are so sweet and helpful, one was on the phone helping a customer pick stuff out over the phone!! Haven’t seen that before when you call other stores they wanna rush you off their phone. The other one was checking up on customers in dressing room? great customer service”
“Great prices . I just found out about it a couple of weeks ago & have already been 4 times & planning on going back. They have great stock and new items keep coming in.”
“I love to shop and work at Chico's. Their new fall collection has arrived and the colors and styles are fabulous. If anyone want to have the Chico's look you have to wear their fashions. Stylish, casual, and sporty, they have the look. Come by and see us at the Northeast Mall, in Hurst.”
“I had the best customer service experience I could have had. I made a mistake on a return, but, Cynthia, the manager, fixed it for me. She couldn't have been nicer and more patient throughout the entire process. Thank you, Cynthia!”
“Mary Cruze was absolutely amazing, her and her manager helped me and my friend and were so amazing. Mary ran and got me SO many pants to try on. She knew her stuff and was patient, kind, and friendly. I literally bought the first jeans in my life that I love. American Eagle is great with plus size jeans and I was so impressed. I mean.. she was SO patient, she let me tweak sizes, colors, styles till I was happy. I didn't know what I wanted or needed and together I FIT MY JEANS PERFECTLY! Pretty good prices and some deals right now (buy one get one half off). I ended up discovering that I had picked out sizes that were too small and I didn't know it. I got a size 16 in the end (photos shown are in size 12, 14, and 16. Just to show how much running she did for me). ? Plus if you bring a pair of jeans to recycle then you get $10 off one pair of jeans when there's no other deals. ?”
“A saleswoman by the name of Akira went out of her way to assist me in the selection of a baptismal gown in the children's department. She helped display choices at eye level, allowed me to feel the fabrics and lace, and discussed the pros and cons that concerned me. Her assistance left me confident in my final selection!”
“Yet another trendy mall store with clothes for men and women, heavy on surfing and skate brands, California nods, and a section devoted to styles that throw back to the movie Clueless. Tilly's reminds me a bit of Pacsun, only with more diversity and some better looks. Beyond that, there was not much remarkable about it from my perspective. Service was as expected. The store was clean and well organized and prices true to market. They had some cool denim shorts with drawstrings I liked. On the girls side, a section had colorful wool skirts and tops with plaid and argyle. A jeans brand I did not recognize seemed to dominate. Fun stuff! Make sure to visit the back section for 30% and 50% off items. This area was picked over, of course.”
“I came in today and the young lady was very helpful and patient.
She had a fitting room waiting for me. She also answered questions I had about my return.”
“Got allll these things from Spencer’s. They had everything we could’ve needed to throw the perfect bachelorette party! We had a great night. Got a cute little ashtray and a light up ball as well!”
“Today was so stressful for me as I needed very specific items and in a super rush, I walked into Francesca's and was very warmly greeted by two women who asked if they could help with anything. I frantically let them know what I needed and they went right to work, they picked out items for me that went along with what I needed and were beyond attentive and graceful with my scattered self. I will 100% shop here again, I've always liked Francesca's as a store in itself, but this experience blew me away and they got me everything I needed. LIFE SAVERS, thank you beautiful sweet women!”
“5 Stars!
I went to Aerie to pick up an online order, and I’m so glad I did! Jalya encouraged me to try the item on, and when it didn’t fit, she went above and beyond to help me find other pieces. She showed me great options that were 60–70% off, and I ended up leaving with an even better deal than I expected. Her customer service was amazing—super kind, helpful, and patient. Thank you, Jalya, for making my shopping experience such a positive one!”
Womens Clothing
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“If you’re looking for women’s clothing for everyday styles I say this is the best place to go 85% of the store is filled with unisex & mens selection is good aswell, must stop if your in the Arlington area!”