“The best customer service I have ever experienced at a Harbor Freight. I was looking for a specific socket, ultra thin deep, and I was struggling finding that I was looking for. Orrin saw I needed help and offered his assistance. He found what I was looking for within a minute. Thank you sir for your great customer service. 08/05/26 0800. Great job everyone.”
“In the process of having a tube replaced on an 18,000 lb capacity Clark forklift from the late 80's, we realized that several of the studs were either suffering from metal fatigue and starting to fail or had been replace with bolts that were too short. The very experienced tire tech recommend Recappers Equipment Co to me, saying that they have huge stock, great prices, and great service. I called them the next morning and reached a super-helpful guy who asked me to send him pictures of the existing studs. Very quickly he got back to me and gave me the exact part number that everyone cross-references to. They could have ordered these for me, but I had a scary forklift that needed to get the wheel secured better, so I found them at another place, but I didn't want to fail to write a review because, even when they knew they didn't have the part in, Recappers staff was super-friendly, prompt, and helpful. You just don't get those 3 together much these days, especially from the first guy who picks up the phone. I will definitely look for opportunities to shop at Recappers and refer them to my friends. Thanks!”
“I needed a hard to find metric to standard fitting set up. this is the only place in Dfw that had it. I was so surprised after over 20 years in business that I did not have to order this. staff was super courteous and quick. Shout out to Alex prompt and professional!😍😍”
“The perfect store for hard to find industrial items. The savior of the day. I looked all day at your corporate tool companies and they didn't have what I needed today. Dickson did and they'll get my business from here on out.”
“I came in to purchase a kitchen faucet today, 8/11/26, and the young lady in the kitchen appliance area was super, extremely helpful and friendly. She made the purchase super fast, easy and had great confidence and knowledge. I appreciate that. Kudos to her.”
“Good place to find appliances, make sure a worker inspect the item before you purchase to make sure nothing is missing, because everything is as is. No one inspected the fridge we purchased and bins were missing but was there when I purchased it. Not sure what happened. I took pictures as well. I called management and he did give me a credit for the missing items.”
“Excellent service. Was able to show a picture of a replacement capacitor i needed , and they found it really quick. Also the is a great kitty cat in the store. Thanks so much.”
“All types of fasteners that are needed in commercial roofing and exterior finishing. They have the specific colors per manufacturer and will paint them to match if they don't stock them. Very accommodating even when you don't know exactly what you need,”
“TLR Hydraulics buy all of our hardware from Russell, Hes very knowledgeable and prompt! If they do not have it, he can get it in a timely manner, would highly recommend to anyone!”
“Couldnt find wat i was lookin for but then from out of the shadows of the next aisle came an employee that patiently listened to me try and describe the part i needed. Turns out they are called FERRULs for making wire ropes and other things.”
“We just bought a Masterbuilt smoker and the team was so helpful. The gentleman that helped us find it, the one that helped us get it from the top shelf and then the 2 fellas that helped us load it in the car. I wish we knew their names - each of them was so very helpful and kind. Thank you for making it a good experience. Best service we’ve gotten from Home Depot. Kudos to ya’ll.”
“NICE STAFF.GREAT PLACE TO CALL WHEN YOU NEED HELP WITH YOUR BENEFITS. IT SEEMS LIKE EVERYTIME I CALL NISHA ANSWERS.SHE IS SUCH A KIND AND PATIENT PERSON..YOU CAN TELL SHE IS EXTRA DEDICATED TO HER WORK....THANKS BUILDERS”
“Kudos to the South Irving store for amazing customer service from the Pro desk. I was looking for a needle in a haystack of documentation - everyone I spoke with was very helpful and kind, and the Assistant Store Manager, Paula, was fantastic. Thank you to everyone for offering your expertise so graciously and professionally. You're my store!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.