Verizon offers a wide range of services, including mobile, 5G home internet, and business solutions. Customers can visit the store in Irving or shop online to access these offerings. The store provides convenient options for order pickup, free 2-day shipping, and express lockers, as well as same-day delivery where available. The customer service experience at this Verizon location is generally decent, although one customer encountered an issue with their account setup that was later corrected through Verizon's customer support. Customers have also reported receiving helpful and detailed assistance from associates regarding upgrade options and phone recommendations, with great attention to detail. In one instance, a customer who lost their phone was able to get a new device thanks to the courteous and efficient service provided by the staff. The associates were described as very nice and welcoming, and the customer was satisfied with the overall service received. While there was a brief delay in the store opening one morning, the store promptly notified customers and opened shortly thereafter, addressing the inconvenience.
After the national service outage, my phone never came back online. The reps there fixed it quickly.
January 2026
The store was amazing and the staffs are so friendly. Less customer
December 2025
I had a great experience with Eduardo at Verizon. He was friendly, patient, and extremely helpful. He went above and beyond to make sure all my questions were answered and that I left satisfied. Outstanding customer service!
