Boot Barn is a popular store known for its wide selection of boots and Western wear. Customers praise it as the best place to find high-quality boots for all occasions, with many noting that the boots are real and not costume-like. The store offers clothing and accessories for women, men, and kids, providing options for different styles and budgets. While prices can be on the higher side, customers feel they receive good value for quality items. The staff at Boot Barn are consistently described as friendly, helpful, and knowledgeable. Many reviews highlight positive experiences with staff members who go above and beyond, such as helping to find the perfect fit, suggesting outfits, or even checking online for items not in stock. The atmosphere is welcoming, and customers appreciate the personalized service. Some reviews mention that staff are attentive and genuine, making shopping enjoyable. Customers also appreciate the variety of products, including boots, cowboy hats, shirts, belts, and accessories. They often mention that there are sales and a rewards program that encourages return visits. The store caters to special occasions like birthdays, dances, or trips, with many customers returning multiple times and recommending it to others. A few negative points include issues with hat shaping and dissatisfaction with some purchases, like a bent straw cowboy hat or a poorly shaped felt hat. However, these concerns are minor compared to the overall positive experiences. Overall, Boot Barn is seen as a friendly, helpful, and well-stocked store that provides quality Western wear and boots for everyone, making it a favorite shopping destination for Western apparel.
Always enjoy shopping here. Cashier is always smiling (btw her name is Sam). Staff on the floor is very helpful also
May 2025
Very welcoming, friendly and great customer service from all the staff that I interacted with. The older gentleman was very helpful in helping me look for a black leather cowboy hat. He even took the initiative to look online at one of their manufacturers since they didn't have it in the store. I highly recommend checking... read full comment
May 2025
Love their boots. I love their clothes. Great employees, friendly smiles, helpful.Highly recommended.