O'Reilly Auto Parts in Katy, Texas, located at 2851 Mason Road, is known for its excellent customer service and wide selection of automotive parts, tools, and accessories. The store offers various services, including free battery testing, wiper blade and bulb installation, and fluid recycling. Customers appreciate the friendly and efficient staff who go above and beyond to assist them. Many have noted their positive experiences, with one customer mentioning that despite a busy store, the staff promptly attended to them and provided fair options for battery replacement. Another customer highlighted a team member who offered hands-on help, demonstrating a commitment to service that stands out among competitors. The store also features a free Loaner Tool program and has knowledgeable Parts Professionals available for guidance. With over 6,000 locations across the U.S., O'Reilly Auto Parts is a reliable choice for automotive needs, making it a favored destination for those seeking quality parts and exceptional service.
First of all I wanna say thank you to mr Mathew I believe he is an assistant manager at the store, he was very helpful and honest, If I can give 6 stars to my experience I had at the store. Keep up the good work guys !
October 2025
Kind and supportive. Problem resolved! And it wasn't there's, purely on my behalf w/bootleg Kar dealer.
July 2025
We absolutely LOVE the staff at this OReillys. These guys are amazing and always willing to help us out. Any time we put in a parts delivery request, we have the parts delivered within the hour. Couldn't ask for a better group of guys.
