U-Haul Moving & Storage of Katy offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. They also provide portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, and propane. The reviews of this U-Haul store are mixed. Some customers were pleased with the service, noting the friendly and professional staff, quick and efficient service, and a pleasant overall experience. However, others were not satisfied with the condition and performance of the rental trucks, describing them as "bare bones low end transportation" with slow throttle response and barely able to maintain highway speeds, which they found to be dangerous. One customer experienced a breakdown on the way to their destination, but the technician was able to quickly resolve the issue. The online repair response team also received praise for their great service. Another customer was able to fill up their RV propane tank at the store, with the service being quick and professional. Some customers were frustrated with U-Haul's policies, such as the lengthy process to return overcharged money and the lack of checking the rental truck for safety issues like a stuck seatbelt. Despite these concerns, the majority of customers expressed that they would use this U-Haul location again in the future.
One way 20’ truck was clean, new, low miles and worked as it should. The owner was very helpful and kind. The moving blankets were clean and sanitary and the appliance dolly was nearly new as well. They have everything here including storage.
July 2024
Filled out RV propane tank here today, service was quick and professional. The lot was full, but there was enough room to maneuver.
February 2024
it was affordable, store rep was friendly, and was able to get truck fast
