Verizon offers mobile, 5G home internet, and business services. Customers can visit the store or go online to schedule appointments, place orders for in-store pickup, or use delivery options. Reviews mention that store staff is often great, kind, professional, and enthusiastic, with some employees receiving high praise for solving difficult issues and providing the best customer service, deals, and packages. However, the experience can vary. Some customers report a hostile acoustic environment in the store where noise and echoing make conversation difficult. There are also mentions of inconvenient policies, such as certain order issues requiring a call to support instead of in-store help. While many team members are described as helpful and hardworking, other staff members have received strong criticism for poor service and creating inconvenience. Overall, experiences range from highly recommended to frustrating, heavily influenced by the individual employee encountered.
Manager Mike was really helpful. He even helped reach out to the customer support on my behalf and clearly explained the situation to them. He provided every possible assistance he could.
April 2025
David was a great help! Although I came in late, he helped me with enthusiasm and treated my problem as if it was his own. Thank you for your service today!
September 2024
Great experience, deals and price!!! We step in to find out the possibility of change our current provider and ended up with the best packages and promotions , but also the best costumer service with Anthony and Jean Carlo !!! Definitely highly recommended!
