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“Christopher R was great! Patient and organized. He helped my husband and I with our new account and he deserves praise for this! Thanks so much! Great experience!! 10/10 would come back to this spot!”
11AM - 6PM
5650 Roberts Rd Ste 200 Bldg B, Katy
Electronics
“Very attentive, Nadia is always pleasant and welcoming she always has a smile for everyone that comes in the door I have been a customer for many years and she is by far the best customer service person I have dealt with. Please don't leave ? ?
Thank you for all you do”
“Hands down the best Metro by T-Mobile store I’ve visited! Super friendly service, great prices, and they really take the time to make sure you’re getting the best deal. Smooth activation and no confusion at all. If you’re thinking about switching or upgrading, this is the place to go!”
“I've been using this Cricket location on N. Fry Road right before Saums, for 16 years at least. And I don't even live in Katy anymore. I wait until I have to go over there to see family and then take care of business with my phone, just so I can use that store location. The reason being, the same guy has been there all these years (I think he's the owner) and the customer service is the best at this store than any other location in Houston I've been to. They actually help you! And try to solve your problems. The other stores I've been to, a lot of the employees are too busy with each other and not really paying attention to what they're doing when they are assisting you, or you can tell they act like they don't know bc they don't want to be bothered. It hasn't always been like that. It's just been in more recent years.”
“Well left T Mobile a year ago because of a billing dispute. Just resigned with a Senior discount and their prong and phone package is much better. Phone included and locked in for 5 years.”
“Ali was very helpful, we bought 4 phones, and internet, he's very knowledgeable as well! I would recommend him for your phones purchase!
Thank you!”
“I has a very friendly service from Gabito, he was friendly, made me laugh alot and also tool care of my concern. I will recommend anyone close to katy to come in for a service. Friendly and intentional one . ?”
11AM - 6PM
1793 Fry Rd, Katy
Electronics
“My husband and I purchased new phones from Ramiro and his customer service was wonderful!
About a week later after spending more than 45 minutes on the phone with Metro Customer Care I was told I needed to go into a store to resolve my issue. It was a unusual tricky problem. I went back to Ramiro at the Fry Rd location. Ramiro was amazing! He listened and help trouble shoot our problem. He called customer care for us and handled the whole situation! Ramiro went above and beyond with his patience and assistance in solving this issue! I can't recommend him enough!”
“Are we here yesterday to switch my cell phone service, and was met with the best service from a Cricket store that I have ever received. The whole experience literally took less than 30 minutes from the time I walked in, to full explanations of different phones, and paying for my transaction. Muhammad was extremely helpful and kinds through the whole process, and made it feel like no work to switch over my service.”
11AM - 7PM
20290 Katy Fwy, Katy
Electronics
“Parker helped me pick out a tv and sound bar instantly and spoke very professionally about all the features and specifications. If you are looking for any LG product ask for Parker!”
“Incredible customer experience! Victor and Isabel were so patient with my Mom, sister and me. They were very friendly yet professional. They both answered our questions and educated us on the “ why” of our phone issues. This will be our favorite location going forward.”
12 - 5PM
6037 N Fry Rd Suite 144, Katy
Electronics
“Today I went to the cricket store to get my son a phone and Maggie was amazing she had the best customer service I've ever had a highly recommend this location ask for Maggie”
“We often travel twenty minutes across Katy to this location, because they're worth the drive. The staff here are the kindest and most honest people you'll find at Cricket.”
“Cristian was very helpful and patiently explained all our answers. This is the second time he is our customer service representative and we really love it when he is helping us.”
“Came in for an issue of my phone, the representative not only helped me out but also offered some good deals and I ended up getting a tablet from her. I would definitely come back to this location.”
“A typical Target store. It was clean. I was looking for Rubbermaid Roughneck 18 gallon storage totes and they are the only store that seems to have them. The cashier was nice.”
“I came in with a damaged phone and needed options. Mo was massively helpful. He walked me through every step of the claim process and was even able to get my phone replacement upgraded! Good job Mo, thank you!”
“Excellent staff! From the beginning to the end of my visit everyone was very welcoming and helpful! I came in with a 13pro max and left with a brand new 17 pro max! extremely pleased with my new phone and perks that came with my line! Loveeee the team here at the fulshear location.”
“Always great experience. Professional behavior by all of the staff and they are always helpful.I was looking for specific items that I couldn't find, the person restocking the shelves took the time not just to help me find the items I am looking for but also explain the difference between the different options.”
“The girl who's the store manager was SO helpful and sweet! I got a phone and she helped me get the cheapest deal for a family plan! She even threw in a free case! definitely coming back and getting MANY more customers here!!!!!!”
11AM - 6PM
6645 S Fry Rd #500, Katy
Electronics
“Anthony Cruz helped my family and I transfer our devices from another provider to Verizon. It was a tough situation we were in, as phone lines were mixed up between devices. He took the time to assist us. He was very knowledgeable about how to fix the issues. He explained clearly what would happen step by step. He was able to help us successfully get us started with Verizon. If you need assistance with your Verizon phone, Anthony is your guy.”
“Excellent customer service! Ronnie was friendly, knowledgeable, and incredibly helpful throughout my visit. Ronnie made the entire process quick and easy. It’s rare to find service this good these days. Thank you for making my Verizon experience such a positive one!”
“I have been a customer of Aarons for a few years now and I have had good experiences with them. I think Aarons has a good variety of items and they work with you on payments. I tried another company and I would not go back to them. I hope other people have had good experiences as well. Thank you.”
“It’s the best Target in the area but it’s still somewhat messy and crowded. Hard to get a changing room if you’re trying on clothes.”
Open 24 hours
1250 Pin Oak Rd, Katy
Electronics
“A cashier by the name of Dayna works in this store,when I tell u if u want to know if their still is Good Customer Service ran by a human instead of AI.Go to this store when she is working n u will see excellence @ work.But my only problem I have is that the company r the store doesn't give her enough hours to work so that she can show off the Good standards that all employees should follow. So come on 7-Eleven Give That Woman more hours so we can see that Glow.”
Open 24 hours
23013 Clay Rd, Katy
Electronics
“Employees are nice. Gas prices are good. Full food counter where they cook food right there for breakfast lunch and dinner. There is also premade items in the case plenty of snacks and fountain drink drinks.
Sometimes they’ll have sale items on the front table.
Wish they would keep receipt paper in the pumps. Had to go inside for a receipt twice. They don’t seem to want to replace the paper anytime soon – even when it’s not busy.”
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“Amazingggggg Job!!! Sam was really nice and so helpful, the workers here deserve better treatment from the customers for sure ! I am extremely happy working with them :)”