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“Antenice was phenomenal and so knowledgeable and helpful. I will highly recommend going to her for all of your needs as I will always continue to do so! She’s incredible!”
“My parents have always been having boost mobile and I just recently switched. Can’t complain great company and Jose was so much help. He answer all my questions and dint get irritated or mad cuz my parents and I like to ask a bunch of questions. 100% recommend this store and if y'all do go ask for Jose.”
“My phone had some technical issues as for some odd reason it wouldn't receive service even though I paid the bills on time. Lizamy and Miguel were very helpful, informative, understanding and patient. If I have anymore problems, I will definitely be back to ask them for help again.”
“Thank you, Blake and LaSean For your help , senior customers that come into your store! You both are amazing, helpful, and very educational to us and helping us with our service! We thank you and continue providing great customer service! God Bless!”
“I took my wife’s phone in to have her phone information transferred to a different one.
Justin helped me and did excellent job. He took his time to make sure it was done properly and answered any questions I had.
It was a very satisfying experience.
Whoever is in charge should give him a big fat raise.”
“Noemi and Rico helped me with a tricky situation with my account the process took some time to adjust but they got it done. They are the ones to go to. Thumbs up 👍🏻 great job.”
“I walked into this Verizon store not knowing what to expect, I was frustrated with At&t for not being transparent, by the end of my experience Erica made me forget about at&t. She was very patient and knowledgeable. She explained everything with so much detail. Erica is an asset to Verizon and the sole reason I made the switch from at&t to Verizon m. Thank you Erica”
“1) First off, I need to clarify that I made a huge knucklehead mistake by switching to AT&T six months ago, I let myself get talked into that mess. Deadzones all over DFW right from the start, there were specific locations that i would hang up because I dropped called constantly. I would redial no less than 3 times for every single call. Im so embarrassed that I made that move.
2) Fed up with AT&T, I decided to switch a week ago. Today, I started to complete a 5 line switch back to T-Mobile over the 800 number. Customer Support was fine and I did get the help I needed, but I had to physically go in for a final need, no big deal.
3) Lets talk about Jakia and Jill. I made a mistake over the phone call with online support, so I had to come in anyway. Right from the time I walked in these two took charge. Did a risk assessment on my issues, problem solved, solution found, fixed my mistake, did cost plan comparison, military discount, rebate info. These two were fully involved in bringing my family back online with the T-mobile family. Jakia/Jill are a blessing. Thank you again!”
“Boost it self is another issue. Constantly not having service but it’s not the people that’s makes it bad. Yesterday was one heck of a day but Sam stayed calm and helped me through everything. Despite them not wanting to verify me he managed to get it all corrected thank you Sam !”
“I had such a great in-store experience. Lyra and Austin literally saved my job this morning. Every year at the exact same time my Spectrum Internet goes down for weeks on end. I’m in sales and work from home so I needed a quick resolution (one that Spectrum couldn’t provide). I went into the store for their WiFi home internet. They set everything up for me in the store and it was so incredibly easy once I got home. My smart home was back up and running within 15 minutes of arriving home. All I did was plug it in. So easy. So cheap. No contracts. I was worried about connectivity, but no issues so far. Old tv, new tv, ring, baby monitor, laptops, everything works. I couldn’t be happier with the service or the product.”
“Any time I need help with my phone, this is the Verizon store I go to. They never fail to give me the best service I could possibly ask for. They care about the customer and reach beyond to provide that care. Thanks to the whole team.”
“Great company....I used them for many years for my RV in motion satellite, my mothers house AV issues and just everything that requires technically complex Audio, Video, Satellite or Internet expertise either in home, office or mobile. Absolutely outstanding company that has a answer and a working solution for every single technical problem.Darren and Angela Carollo, Dallas”
“From the moment we entered to the store to the moment we left, we were attended to and helped. I believe her name was Esmeralda. She got us in and out in a timely manner. She helped me file a claim on my old phone, as well as purchase and set up a new iPhone 17 Pro. Grateful for her help and expertise.”
“Meia is AWESOME! Ask for her she is kind and not just looking to get commission. Steven was rushing and telling her to keep adding extras even when we expressed that is not what we wanted. Ask for Meia!!!!!”
“I’ve been a customer for about 4 years and I decided to come in for the iPhone 17 Pro Max promotion. Love the discounted price and also the customer service. They always take care of me , thanks bunch Isabel .”
“We had gone to a different T-Mobile store and they didn’t have the phone we wanted in stock, so they sent us here. Gary was our t-mobile agent and he was AMAZING. He knew exactly what he was doing and helped us through upgrading our phone. Gary was helpful, upbeat, and professional, and leaded the transaction all the way through.
The store was clean and well organized. We didn’t have to wait long to be serviced at any point.
I don’t expect to need to go back anytime soon, but I would return to see Gary. I will be recommending friends and family to this t-mobile location.”
“Went in yesterday to get some new headphones & was assisted by an employee named Malik who showed me an easy & better way to get the iPhone headphones using the T-Life app. Thanks for the assistance & was so quick. Excellent customer service”
“This boost mobile has always been the most resourceful for me than any other in the Fort Worth area. Especially today all thanks to Sabrina that helped me out on purchasing a couple phones today!”
“We had billing issues as a result of purchasing a phone from a verizon distributor, and within 15 minutes Jacoya explained the billing error and cleared it out. Thank you!”
“Bree Mireya And Desmond were super helpful and answered all my questions in setting up my T-Mobile Account they also helped me pick good accessories for my phone and answered all my questions about my service and payment plan”
“Thank you Pablo and this Spectrum store! I tried assisting my parents in canceling their cable and reducing their $350 monthly bill by phone. After two, 25-minute phone calls and several handoffs each time, when we go to the end, we were told they couldn't do anything further in canceling until we returned the boxes to a store. Expecting another long and frustrating Spectrum experience, I walked into this very busy store on Eastchase and was immediately greeted by Pablo. His positive attitude was so appreciated and he handled the cancellation in mere minutes. That's what superior customer service is all about. Thank you, Pablo!”
“Julian at T-Mobile provided excellent customer service! He was incredibly patient, kind, and helpful throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure we felt comfortable with my decisions. It's rare to find someone who is so genuine and willing to go the extra mile to help. Thank you, Julian, for making our experience such a positive one! Highly recommend working with him if you visit this T-Mobile location.
— Mrs. Brown”
“I had a great experience returning my old internet equipment at a Spectrum Store location in Fort Worth (I-35 W & Seminary Dr.). Benito was knowledgeable and professional. He even surprised me with a new discount offer on my internet service for being a loyal customer. There was a very short waiting time once checked-in to the kiosk. The atmosphere was peaceful & professional. I highly recommend Spectrum for all of your voice, mobile, internet, and TV needs.”
“Great customer service. Owner met me at the field and brought 3 different bats for me to compare. We chose the Marucci Cat6 27/17. My son loves i . Will definitely purchase again”
“Had a great experience at this Spectrum location! Aidan was incredibly helpful, knowledgeable, and made the whole process easy. I was getting internet set up for my new townhome apartment, and being able to walk out with everything I needed instead of waiting on shipping was a huge plus. He answered all of my questions and made the transition into my new place seamless. Excellent customer service all around!”
“Had a great experience!! Was in and out in a timely manner and I did an upgrade! Rhys was a great associate and did everything I needed properly. 10/10 will return to this store if I need any assistance”
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“I CAME IN TO THE KENNEDALE LOCATION IN NEED OF A PHONE AFTER DEALING WITH ISSUES WITH ATT. BANA WAS SO PATIENT WITH ME AND HELPFUL. HE GOT ME SET UP AND HELPED WITH ALL MY NEEDS. GREAT EXPERIENCE.”