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“Had a great experience with the store manager, Anthony, he was very helpful, and aided me in getting a trade in for my new phone! Was super fast and easy, and made it simple!”
“Came to this location after another store was rude and unhelpful. The gentleman I found out later was the manager was phenomenal. My uncle has PTSD and doesn't do well in public but this guy was patient with him and made sure he understood all his options and had everything he needed before we left. Would highly recommend this location if you use this cell carrier.”
“Thank you, Blake and LaSean For your help , senior customers that come into your store! You both are amazing, helpful, and very educational to us and helping us with our service! We thank you and continue providing great customer service! God Bless!”
“I had a great experience with Javier the manager and my sales guy storm they took great care of me and great customer service skills I would them to anyone they will make sure your good and give you good prices .”
“Roy was so kind and informative and made my experience so easy. I really needed a great deal and he helped me so much and took a lot of care in setting up my phone. This is a great place to make your purchase.”
“had a great experience at this T-Mobile location. The Luis was professional, knowledgeable, and took the time to answer all of my questions without rushing me. They helped me find the best solution for my needs and made the entire visit stress-free. I’ll definitely be coming back.”
“I read the reviews before I came here, and called before I headed over there and on the phone I forgot who I talked to but she was really friendly and really helpful and then I went in and it was a totally different experience than the negative comments I read in the reviews. I met with the same lady I talked to on the phone with she was very nice very very helpful I still have to go back and get a phone because I couldn't get the cash but she even gave me a charger before I left because I told her what was happening with my phone and I'm sure that charger wasn't cheap it's like a turbocharger. And I was going to write a good review before she even gave me the charger and that just topped everything off and now my phone is working perfectly after I tried multiple chargers this is the only one that would charge it and she gave it to me free of charge. I'm definitely coming here for all my T-Mobile needs while I'm in fort Worth. I studied the place while I was in there different employees working with different customers and everyone was really chill and seemed very helpful I didn't see one aggravated customer, and I did ask about the reviews and even mentioned that this place is a lot better than some of these reviews made it out to be and come to find out one of the really long bad reviews on here somebody put down and it wasn't even this isn't even the right store they wrote a wrong review for this store thinking it was the another store but I highly recommend this place for your customer service.”
“I’ve been coming to this location for YEARS, and customer service haven’t always been great, but Ke is the most patient and respectful representative!! Promote her ASAP!”
“Had an amazing experience yesterday with this store. Dev, the young man who assisted us, was awesome. Very knowledgeable and patient. He got us a great deal! HIGHLY RECOMMEND DEV!”
“Reliable service & the customer service at this store is amazing! I highly suggest this location for a phone upgrade or even just for service period! Thanks boost mobile ?”
“Any time I need help with my phone, this is the Verizon store I go to. They never fail to give me the best service I could possibly ask for. They care about the customer and reach beyond to provide that care. Thanks to the whole team.”
“We have been with boost now for a good minute and never had no problems. Metro pcs there price are not worth to high and to excemp. They had help us out after metro pcs had pist my husband off my girls stop using metro pcs and they went to t moble”
“Great company....I used them for many years for my RV in motion satellite, my mothers house AV issues and just everything that requires technically complex Audio, Video, Satellite or Internet expertise either in home, office or mobile. Absolutely outstanding company that has a answer and a working solution for every single technical problem.Darren and Angela Carollo, Dallas”
“For starters I've been with Verizon for a long time now. And the local Verizon store in the new city I recently moved to, on point in terms of exceptional customer service as usual.”
“Excellent and quick service from Anothony! He explained things really well when helping us port our numbers and worked efficiently. Not only that, but he was very nice and patient with us. Would definitely recommend this store.”
“This boost mobile has always been the most resourceful for me than any other in the Fort Worth area. Especially today all thanks to Sabrina that helped me out on purchasing a couple phones today!”
“Went in yesterday to get some new headphones & was assisted by an employee named Malik who showed me an easy & better way to get the iPhone headphones using the T-Life app. Thanks for the assistance & was so quick. Excellent customer service”
“I had such a great experience thanks to Carlos at Spectrum at this store by the Gran Plaza. My modem completely died the day before, and since I work from home I was stressed and anxious about getting it fixed quickly. Carlos made everything super easy from the very beginning. He explained things clearly, handled everything with patience, and really took the worry off my shoulders.
I actually had gone to this store earlier in the day and had to go back home to get some documents i needed . When i went back it was Carlos who helped me out the second time. This was such a relief after a previous agent hadn’t been very helpful. Carlos went above and beyond to make sure I was taken care of, and I left feeling confident and supported.
Thank you, Carlos—you turned a stressful situation into a smooth and positive experience!”
“All the staff members were absolutely amazing. They provided so much help, paid attention to my requests but also gave insight to deals and best options for my plan and my bill. I left with more than I planned but I enjoyed my visit and I can say I was thoroughly taken care of. The staff, all 4 team members were exceptional. It was productive but also enjoyable.
LaShaun was my sales rep and she went above and beyond. Taryn and Xen were great.”
“Anastasia & Nina had the best customer service! I came in to pick up an online order. Service was fast and hassle free! Highly recommend going to this location.”
“It's been a long time since I stopped by in store, I'm glad to see that Tmobile is still looking out for me after 20 years of service. AB explained to me why my device needed to be updated and that the new plan gives me more benefits. I really appreciate the patience and knowledge he has has passed forward .I will recommend my family to this location for now on .”
“BIG THANK YOU TO ANA !!!
I went in this morning w/ issue with text msg.
She was SO NICE and attentive. She was able to retrieve some pics of my Grands.”
“Jake is a manager at this Verizon location and he is awesome! Very personable, attentive, great communication, professional and invested in helping up fix the problem. It made a stressful situation a whole lot better!”
“Jessie was great , my mother and I originally went in because her phone froze one day and wouldn’t turn on . We were very worried that this would mean years of memories lost because of the backup on the phone . Jessie was able to save my mother’s memories without even opening up her phone since the phone was completely disabled and broken . Jessie then went and got the iPhone 15 pro max for my mother and helped her through the steps of opening the phone and how to use it which was honestly him going out of his way because they were very busy . When I got my mothers phone Jessie told us to come back anytime so we took that literally lol and came back the same day ?!!! My boyfriend and I was able to update to 2 iPhone 15 pro max and Jessie helped us again through the process of transferring all my info and even made sure all my photos and messages came back after the phone was updated . Jessie was very patient, kind, and honest ! He needs a raise and more !!! Thank you again!!”
“Great customer service. Owner met me at the field and brought 3 different bats for me to compare. We chose the Marucci Cat6 27/17. My son loves i . Will definitely purchase again”
“Thanks to Emelinda's attention. She helped us easily and quickly, clarifying our doubts and questions. I recommend the store, but even more so Emelinda. Thanks again!”
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“I CAME IN TO THE KENNEDALE LOCATION IN NEED OF A PHONE AFTER DEALING WITH ISSUES WITH ATT. BANA WAS SO PATIENT WITH ME AND HELPFUL. HE GOT ME SET UP AND HELPED WITH ALL MY NEEDS. GREAT EXPERIENCE.”