RBFCU is a credit union that provides a full range of banking services with a focus on helping members improve their financial well-being and quality of life. The staff is consistently helpful, friendly, and professional, always willing to explain issues and assist promptly. Members appreciate the personalized service and the clean, welcoming lobby. However, some concerns have been raised about the ATMs frequently being out of service, making deposits difficult despite recent upgrades. Customers also note that wait times can vary, and operational hours may differ from online information. Overall, many members recommend RBFCU for its reliable customer service, quick handling of fraud issues, and helpful staff, including standout employees who go the extra mile to ensure member satisfaction.
I can't say that they are the most efficient. You get stopped at the front door by an employee who takes your information but then you need to resubmit the information all over again while opening an account. They were able to meet my needs, but the stop when you first enter seems redundant and unnecessary.
June 2026
Quick with 3 ATM spots. I also like how we don’t have to go inside now to get the exact dollar bills we want as well. There’s now a feature on the ATM that lets you select how many of each dollar bills you want. E.g. you can get 10 $1 bills and 20 $5 bills
February 2026
Always great customer service and clean facility. I’m a long term customer with Randolph. Looking forward to continuing business. Never disappoints me.
